Gilson 157 - Repair and Return Policies; Before Calling Us; Warranty Repair; Non-Warranty Repair

Troubleshooting 5
5-6 Gilson 157/159 UV-VIS Detectors User’s Guide
Repair and Return Policies
Repair and Return Policies
Before Calling Us
Your local Gilson representative will be able to serve you more efficiently if you have the following information:
• the serial number and model number of the instruments involved. The serial number is located on the rear
panel.
• the installation procedure you used
• list of concise symptoms
• list of operating procedures and conditions you were using when the problem arose
• list of other devices connected to the detector and a description of those connections
• list of other electrical connections in the room
Warranty Repair
Units covered under warranty will be repaired and returned to you at no charge. If you have any questions about
applicability, please contact your local Gilson representative.
Non-Warranty Repair
For out-of-warranty repairs, contact your local Gilson representative who will discuss service options with you
and can assist in making arrangements to return the equipment, if necessary.
Return Procedure
Contact your local Gilson representative to obtain authorization before returning any Gilson equipment. To
return a piece of equipment:
• Carefully pack the unit to prevent damage in transit. Check with your local Gilson representative regarding
proper method of shipment. No responsibility is assumed by Gilson or your local Gilson representative for
damage caused by improperly packaged instruments. Indicate the authorization on the carton and on the
packing slip.
• Always insure for the replacement value of the unit.
• Include a description of symptoms, your name, address, phone number, and purchase order to cover repair
costs, return and shipping charges, if your institution requires it.
Unit End-of-Life
When a unit reaches the end of its useful life, refer to www.gilson.com for directions and information
on the end-of-life policy. This is in accordance with the European Union Directive 2002/96/EC on
Waste Electrical and Electronic Equipment (WEEE).