Document 800-05662V1 Rev A 91
04/11
B
Troubleshooting
This appendix contains the following sections:
• General Troubleshooting, page 91
• Troubleshooting Using Diagnostic Options, page 94
General Troubleshooting
If you experience any of the following issues, use this troubleshooting guide to
resolve the problem. If the problem persists, call Technical Support at
1-800-323-4576 (ext. 2) or e-mail HVSsupport@honeywell.com.
Note Any equipment returned to Honeywell Systems Group for warranty or
service repair must have a Return Material Authorization (RMA)
number. The RMA number must be clearly marked on all return
packages and internal paperwork.
No picture appears.
• Ensure that the lens cap has been removed.
• Check the video connections to the monitor or CCTV system and to the
dome. Are the cables connected securely?
• Check the power supply voltage. Is it within the operating specifications for
your camera model?
• Connect a video monitor directly to the dome video output cable to
eliminate video problems that could be caused by other equipment such as
video switches.
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