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Troubleshooting
b. If you are using unshielded twisted pair wiring for video, verify the wiring is
connected properly at the terminal strip J4, pin 1 (video +) and pin 2 (video -).
Verify SW2 on the interface board in the housing is positioned away from the
selection dot (UTP video balun enabled).
6. If there are multiple ACUIX units in the system, exchange one of the pan and tilt
camera assemblies from another housing. Set the address of the exchanged unit to
the existing unit. Call up the camera on the controller. If video is present, the problem
is isolated to the pan and tilt camera assembly.
7. If video does not appear after startup, check to see if you have any Privacy Zones
enabled. Video will be blanked when ACUIX is finding home if there are Privacy Zones
enabled. Video will display once the dome has reached its home setting, unless a
Privacy Zone overlaps with the home setting.
Problem: General Video Problems (Video Over UTP Only)
Video is Inverted
Swap the video + and video - wires of the UTP cabling on the video connections at one end
only; either the ACUIX terminations or the monitor terminations.
Video is Poor
Adjust the video Lift and Gain PWM settings in the ACUIX on-screen setup menus. The Lift
setting boosts the high frequency in the video to compensate for high frequency losses
caused by capacitive roll-off of the cable distance. The Gain setting amplifies the video to
compensate for the resistance of the cable.
1. Access the on-screen setup menus (Dome Setup menu if using Diamond protocol or
Preset 90 if using MAXPRO mode, VCL, or 3rd party protocols).
2. Select 7 Enhanced Settings.
3. Select 1 Video Gain/PWM Settings. The Lift Level can be adjusted from 0–100. The
Gain Level can also be adjusted from 0–100.
4. Experiment with these settings until a quality picture is visible.
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