Condition Possible cause Suggested solutions
The printer does not print. (continued) The connection cable between the
computer and the printer is defective.
If possible, attach the cable to another
computer that is working properly and print
a job. You can also try using a dierent
printer cable.
The port setting is incorrect. Check the Windows printer setting to make
sure that the print job is sent to the correct
port. If the computer has more than one
port, make sure that the printer is attached
to the correct one.
The printer may be congured incorrectly. Check the Printing Preferences to ensure
that all of the print settings are correct (see
"Opening printing preferences").
The printer driver may be incorrectly
installed.
Repair the printer software.
The printer is malfunctioning. Check the display message on the control
panel to see if the printer is indicating a
system error. Contact a service
representative.
The document size is so big that the hard
disk space of the computer is insucient to
access the print job.
If printing GUI, make more hard disk space
available for your print job and try printing
the document again.
The printer selects print materials from the
wrong paper source.
The paper option that was selected in the
Printing Preferences may be incorrect.
For many software applications, the paper
source selection is found under the Paper
tab within the Printing Preferences. Select
the correct paper source. See the printer
driver help screen (see "Opening printing
preferences").
A print job is extremely slow. The job may be very complex. Reduce the complexity of the page or try
adjusting the print quality settings.
Half the page is blank. The page orientation setting may be
incorrect.
Change the page orientation in your
application. See the printer driver help
screen.
The paper size and the paper size settings
do not match.
Ensure that the paper size in the printer
driver settings matches the paper in the
tray. Or, ensure that the paper size in the
printer driver settings matches the paper
selection in the software application
settings you use.
The printer prints, but the text is wrong,
garbled, or incomplete.
The printer cable is loose or defective. Disconnect the printer cable and reconnect.
Try a print job that you have already printed
successfully. If possible, attach the cable
and the printer to another computer that
you know works and try a print job. Finally,
try a new printer cable.
The wrong printer driver was selected. Check the application’s printer selection
menu to ensure that your printer is
selected.
The software application is malfunctioning. Try printing a job from another application.
The operating system is malfunctioning. Exit Windows and reboot the computer. Turn
the printer o and back on again.
ENWW Solving other problems 147
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