Message Meaning Suggested solutions
● Shake [color] toner cartridge and then
install
● Shake [color] toner cartridge and then
install. Call for service if the problem
persists
Small amount of toner is left in the indicated
cartridge.
● You may temporarily increase the
printing quality by redistributing the
toner (see “Redistributing toner”).
● If the problem persists, call for service.
● Shake [color] toner cartridge and then
install. Replace toner cartridge if the
problem persists
Small amount of toner is left in the indicated
cartridge.
● You may temporarily increase the
printing quality by redistributing the
toner (see “Redistributing toner”).
● If the problem persists, call for service.
HP does not recommend using a non-genuine HP toner cartridge such as relled or remanufactured. HP cannot
guarantee a non-genuine HP toner cartridge's quality. Service or repair required as a result of using non-genuine
HP toner cartridges will not be covered under the printer warranty.
Tray-related messages
Message Meaning Suggested solutions
● Paper is empty in [tray number]. Load
paper
● Paper is empty in Tray 1 (MP). Load
paper
● Paper is empty in all trays. Load paper
There is no paper in the indicated tray. Load paper in the tray (see “Loading paper
in the tray”).
Paper is low in [tray number]. Running out of paper in the tray. Load paper in the tray.
[Tray number] cassette is pulled out. Insert
it properly
The tray is not securely latched. Close the tray until it locks into place.
● [Tray number] Paper Mismatch
● Tray 1 (MP) Paper Mismatch
The paper size specied in the printer
properties does not match the paper loaded
in the tray.
Select Continue to proceed with the print job
with the incorrect paper, or select Cancel to
stop the print job and load the correct paper
in the tray.
Tray Failure: [error number]. Pull [tray
number] out and insert it. Call for service if
the problem persists
The tray is not securely connected. Reinstall the tray. If the problem persists,
call for service.
Tray Failure: [error number]. Check tray 3
connection and turn o then on. Call for
service if the problem persists
The tray is not securely connected. Reinstall the tray. If the problem persists,
call for service.
Network-related messages
Message
Meaning Suggested solutions
802.1x authentication failed. Please Contact
the System Administrator
Fail to authenticate. Check the network authentication protocol.
If the problem persists, contact your
network administrator.
ENWW Understanding display messages 137
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