Tips for storing the printer, supplies, and paper ............................................................................................................ 120
Printer ............................................................................................................................................................... 120
Toner cartridge/ Imaging unit ....................................................................................................................... 120
Paper ................................................................................................................................................................. 120
Tips for moving the printer ................................................................................................................................................ 121
9 Troubleshooting ................................................................................................................................................................................... 122
Tips for avoiding paper jams .............................................................................................................................................. 123
Clearing paper jams ............................................................................................................................................................. 124
Jam in Tray 2 .................................................................................................................................................... 124
Jam in optional trays ...................................................................................................................................... 125
Jam in Tray 1 (MP) ........................................................................................................................................... 127
Jam inside the printer ..................................................................................................................................... 127
Jam in the fuser area ...................................................................................................................................... 127
Jam in the exit area ......................................................................................................................................... 128
Jam in the duplex unit area ........................................................................................................................... 129
Clearing original document jams .................................................................................................................. 130
Original paper jam in exit area of scanner .................................................................................................. 131
Jam in the optional inner nisher area ........................................................................................................ 132
Understanding display messages ..................................................................................................................................... 135
Paper Jam-related messages ....................................................................................................................... 135
Toner-related messages ................................................................................................................................ 136
Tray-related messages .................................................................................................................................. 137
Network-related messages ........................................................................................................................... 137
Misc. messages ................................................................................................................................................ 139
Paper feeding problems ..................................................................................................................................................... 143
Power and cable connecting problems ............................................................................................................................ 144
Solving other problems ...................................................................................................................................................... 145
Display screen problem ................................................................................................................................. 145
Paper feeding problems ................................................................................................................................ 145
Printing problems ........................................................................................................................................... 146
Printing quality problems .............................................................................................................................. 148
Copying problems ........................................................................................................................................... 153
Scanning problems ......................................................................................................................................... 154
Additional troubleshooting tasks ................................................................................................................. 155
Appendix A Revision History .................................................................................................................................................................. 156
Revision History ................................................................................................................................................................... 157
ENWW vii
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