Troubleshooting 167
A new hard drive is not recognized
Action:
1. Be sure the drive bay is not defective by installing the hard drive in another
bay.
2. If the drive has just been added, be sure the drive is supported. Refer to the
server documentation or the HP website to determine drives support.
3. Run Insight Diagnostics ("HP Insight Diagnostics" on page 126
) and replace
failed components as indicated.
Memory problems
List of problems:
General memory problems are occurring ...................................................................................167
Server is out of memory .............................................................................................................168
Memory count error exists..........................................................................................................168
Server fails to recognize existing memory .................................................................................168
Server fails to recognize new memory .......................................................................................169
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General memory problems are occurring
Action:
Be sure the memory meets the server requirements and is installed as
required by the server. Some servers may require that memory banks be fully
populated or that all memory within a memory bank must be the same size,
type, and speed. Refer to the server documentation to determine if the
memory is installed properly.
Check any server LEDs that correspond to memory slots.
If you are unsure which DIMM has failed, test each bank of DIMMs by
removing all other DIMMs. Then, isolate the failed DIMM by switching
each DIMM in a bank with a known working DIMM.
Remove any third-party memory.
Run Insight Diagnostics to test the memory.
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