Table 6-50 Issues, possible causes, and fixes
Items Procedures
Symptoms
● Loud noise from hard drive
● Clicking noise from hard drive
● Still boots to operating system
and operates normally
Possible causes
BIOS, hard drive firmware, driver, faulty drive, power supply (AC adapter).
Troubleshooting steps
1. Update BIOS and hard drive firmware.
2. Examine AC adapter to be sure that it is not faulty or overloaded. Disconnect all
peripherals (USB storages, dock, and others.
3. Remove hard drive to isolate the noise.
4. Test the hard drive on a verified working computer if the noise continues. If the
hard drive makes the same noise or clicking sounds, the sounds are either normal
sounds for the hard drive or a fault with the hard drive.
5. Verify original hard drive connection and flex cable. Reseat hard drive and
connection.
6. Run HP PC Hardware Diagnostics (UEFI). If failed, record failure code and replace
hard drive replace.
7. If you find no error with HP PC Hardware Diagnostics (UEFI), perform disk
defragmentation. Some hard drives make a clicking noise when highly fragmented.
Tips For optimal system performance, place your operating system and all of your most
commonly used applications and files on the fastest hard drive or solid-state drive and
on the fastest areas on the drive (primary partition of 200 GB max).
See Routine maintenance for performance improvement on page 133.
Mechanical
Use this information to troubleshoot mechanical issues.
Noise (sound)
Use this information to troubleshoot abnormal noise issues.
Table 6-51
Issues, possible causes, and fixes
Items Procedures
Symptoms
Computer emits abnormal noise
Possible causes
Aside from basic components (power adapter, supply, fan, speaker, hard drive, optical
drive, display panel, external devices), it is also common for electronic components to
produce noise.
Troubleshooting steps
1. Inspect external power source and change to verified working one.
2. Determine whether the noise comes from AC power adapter. Test with a verified
working AC adapter.
Disconnect external devices and all cables connected to the computer to isolate issue
to computer only.
124 Chapter 6 Troubleshooting guide
To Next Page
Loading...
Need help?
General
