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HP ZBook Power G10 User Manual

HP ZBook Power G10
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Table 6-26 Issues, possible causes, and fixes
Items Procedures
Symptom
Warning message appears in
window
Possible causes
Less powerful AC adapter, BIOS out of date.
Troubleshooting steps
1. Update BIOS, which may contain information that assigns an appropriate adapter
for the configuration.
2. Update the latest HP Hotkey Support software from Drivers website.
3. Be sure that the power source is sufficient (where adapter is connected).
4. Use appropriate AC adapter (often supplied with system) for optimum system
performance.
5. Test with a verified working AC adapter.
6. Test the adapter on a verified working computer.
7. Contact HP for configuration details.
Note HP Smart AC adapter warning message: informs you that as power demands increase,
the notebook may not perform at full capacity, which may result in longer battery-
charging time. In cases of extreme power demands, the system may also throttle back
the processor, or with systems that have a discrete video subsystem, a video balance
mode may occur to further balance the power needs of the system.
Because system processor functions always have priority over battery charging,
charging delays occur first.
Incorrect time and date
Use the following information to troubleshoot time and date issues.
Table 6-27
Issues, possible causes, and fixes
Item Procedure
Symptom
Incorrect date and time
Possible cause
Real-time clock (RTC) battery might need replacement.
Troubleshooting steps
1. Reset the date and time in the operating system Control Panel.
2. Replace the RTC battery.
3. Verify that date and time are correct.
104 Chapter 6 Troubleshooting guide

Table of Contents

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HP ZBook Power G10 Specifications

General IconGeneral
Operating SystemWindows 11 Pro
ProcessorUp to Intel Core i9-13900H
GraphicsNVIDIA RTX A2000 Laptop GPU
Display15.6" diagonal, FHD (1920 x 1080) or UHD (3840 x 2160), IPS, anti-glare
MemoryUp to 64 GB DDR5
StorageUp to 2 TB PCIe NVMe SSD
Battery83 Wh Li-ion polymer
Portsheadphone/microphone combo
WirelessIntel Wi-Fi 6E AX211 (2x2) and Bluetooth 5.3

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