AC adapter issue
Use this information to troubleshoot AC adapter issues.
Table 6-11 Issues, possible causes, and fixes
Solution
Symptoms
● No sign of power
● No boot
● No rear power light
● No front power light
● Battery does not charge when AC
adapter is connected
Possible causes
AC adapter and others (for example, external power source).
Troubleshooting steps
Quick check
1. Verify external power source (2. Examine the environment on page 72).
2. Remove all external devices, including docking station.
3. Perform a hard reset for the computer (8. Hard reset on page 79).
4. Disconnect and reassemble the power cord and adapter in case the adapter
experienced short circuit, over current, over temperature events.
5. Use a verified working adapter. If the computer operates normally, there is a
problem with the original adapter.
6. Verify that the AC adapter works on a verified working computer. If the
computer operates normally, there is no problem with the adapter. See HP
Smart Adapter warning message on page 103 for further information.
Verify AC adapter
1. Remove working battery.
2. Verify that AC adapter is compatible with product. Verify that part number is
for this computer if possible.
3. Inspect AC adapter and power cord for physical damage, bent middle ID pin.
4. Plug in AC adapter and power the computer without battery.
5. Inspect the power port on computer side for any damage, dust, debris.
6. Check power light (7. Status lights, blinking light codes, troubleshooting lights,
and POST error messages on page 76). Rear power light indicates that
external power to the computer is good.
7. If there is still no rear power light or no boot, replace the AC adapter.
Tips The HP Smart AC adapter has a special pin in the middle, called the ID pin, for
power rating and throttling. If this pin is broken, the rear power light turns on, but
the power button and front power lights blink continuously, and the computer does
not turn on. Third-party AC adapters do not work with the computer.
Use the AC adapter that came with the computer for better performance.
Battery not recognized, not charging
Use this information to troubleshoot battery issues.
AC adapter issue
89
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