Table 6-40 Issues, possible causes, and fixes (continued)
Items Procedures
The following steps are for authorized providers or technicians.
1. Verify that the wireless module and its antenna cables are fully inserted
and in good condition (see WLAN module removal and replacement
section). Reseat wireless module and antenna connection.
2. Verify the module antenna cable connection is not loose.
3. Verify that antenna cables are properly connected to the MAIN and AUX
terminals (see WLAN module removal and replacement section).
WWAN
Use this information to troubleshoot WWAN issues.
Table 6-41
Issues, possible causes, and fixes
Items Procedures
Symptom
Unable to find networks or
service
Possible causes
Network source, cable, connection, driver, settings.
Troubleshooting steps
1. Update to the latest driver and utility.
2. Check with network service provider for signal coverage.
3. Be sure signal strength is good.
4. Be sure that your service is active.
The following steps are for authorized providers or technicians.
● Verify module and antenna cable connections are not loose.
● Verify antenna cables are properly connected to the correct terminals. For example,
the antenna cable labeled 1 connects to the Main terminal labeled 1. The antenna cable
labeled 2 connects to the Aux terminal labeled 2.
USB
Use this information to troubleshoot USB port issues.
WWAN
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