You can resolve this problem by ensuring that the graphics controller module is seated correctly in
machines with modular graphics. If this error reoccurs, you must use a service event to identify the
source of the error and take the appropriate corrective action.
NOTE: The computer attempts to notify you of this problem through a series of blinking lights. When
you attempt to turn on the computer from an Off or Hibernated state, lights associated with the caps
lock and num lock keys both blink four times, followed by a pause, and then continue in a repeating
pattern.
Failure System Board Error
This computer has experienced a system board initialization problem resulting in a failed startup. This
issue might be related to the system board in the computer. You must use a service event to identify the
source of the error and take the appropriate corrective action.
NOTE: The computer attempts to notify you of this problem through a series of blinking lights. When
you attempt to turn on the computer from an Off or Hibernated state, lights associated with the caps
lock and num lock keys both blink five times, followed by a pause, and then continue in a repeating
pattern.
Intel Trusted Execution Technology (TXT) Error
This computer has experienced a problem related to the Intel Trusted Execution Technology resulting in
a failed startup. The error occurs when three situations are true:
● The Intel Trusted Execution Technology (TXT) has been enabled on the computer.
● Policies have been set to prevent startup if the BIOS measurement has changed.
● The BIOS measurement has changed.
For more information about Intel TXT, go to
http://www.intel.com/content/dam/www/public/us/en/documents/white-papers/trusted-execution-technology-security-paper.pdf
.
You must use a service event to resolve this issue.
NOTE: The computer attempts to notify you of this problem through a series of blinking lights. When
you attempt to turn on the computer from an Off or Hibernated state, lights associated with the caps
lock and num lock keys both blink six times, followed by a pause, and then continue in a repeating
pattern.
Sure Start unable to find valid BIOS Boot Block image
This computer has experienced a problem in locating a valid BIOS image, resulting in a failed startup.
You must use a service event to identify the source of the error and take appropriate corrective action.
NOTE: The computer attempts to notify you of this problem through a series of blinking lights. When
you attempt to turn on the computer from an Off or Hibernated state, lights associated with the caps
lock and num lock keys both blink seven times, followed by a pause, and then continue in a repeating
pattern.
Sure Start has identified a problem (Manual Recovery Policy Set)
This computer has experienced a problem in locating a valid BIOS image, resulting in a failed startup.
HP Sure Start normally repairs this type of issue; however, on this computer HP Sure Start has been
configured to operate in manual mode key sequence.
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Chapter 6 Troubleshooting guide
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