● Thermal Monitor (available only to authorized service providers and technicians) tool to monitor
temperature limits of processor and GPU. See “HP Thermal Monitor” in 6. HP Hardware
Diagnostics and Tools on page 73.
5. Remove or undo recently added hardware (5. Remove or uninstall recently added hardware,
software on page 73). For example, incompatible memory or new solid-state drive storage.
6. Reseat cables and connections (10. Reseat cables and connections on page 80). Pay attention to
proper installation of memory and hard drive.
7. Verify that a minimum of at least 100 MB of free space is available on your Windows partition.
8. If you can start Windows:
a. Update BIOS and drivers (4. Update BIOS and drivers on page 73) to support updates for
incompatibilities.
b. Get all the latest updates, using Windows Update.
c. Undo recent changes:
● Startup using Last Known Good Configuration.
● Use System Restore.
● Roll back device driver in Device Manager.
d. Check for specific Error Message. See Common blue screen error messages on page 133.
e. Boot to safe mode (11. Test with minimum configuration on page 81) to troubleshoot issues.
9. If you cannot start Windows:
a. Boot to safe mode. (11. Test with minimum configuration on page 81)
b. Use Startup Repair to fix Windows startup files.
c. Undo recent changes using System Restore to revert to a previous working state.
d. Check for specific STOP error by analyzing Crash Dump (retrieved via a bootable USB). See Use
Windows Debugging Tool on page 134.
e. Restore computer using System Recovery or image backup to factory settings.
10. Test with essential hardware configuration (11. Test with minimum configuration on page 81) with
a verified working operating system (for instance, USB Windows-To-Go), if available, to isolate the
software issue.
Freeze at Windows Logo (hang or lockup)
Use the following information to troubleshoot hang or lockup issues.
Freeze at Windows Logo (hang or lockup)
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