Table 6-18 Issues, possible causes, and fixes
Items Procedures
Symptoms
Some sections are unavailable
(grayed out)
Possible causes
You must use an administrator password.
Troubleshooting steps
1. Review F10 BIOS Setup Overview to determine which features must be enabled.
2. Your BIOS settings may be managed by a BIOS administrator password setup.
3. If you lost or forgot the user password, contact your IT personnel.
Reference HP F10 Setup Overview
http://h10032.www1.hp.com/ctg/Manual/c04460979
http://h10032.www1.hp.com/ctg/Manual/c04685655
2015 Business PC models: see the HP PC BIOS F10 Setup Guide at
http://support.hp.com.
Performance (OS)
Most software problems occur as a result of certain situations.
● The application was not installed or configured correctly.
● There is insufficient memory available to run the application.
● There is a conflict between applications.
Be sure that all the necessary device drivers are installed.
If an operating system other than the factory operating system is installed, check whether the operating
system is supported and the application is certified for the version of the operating system.
Intermittent shutdown
Use this information to troubleshoot shutdown issues.
Table 6-19
Issues, possible causes, and fixes
Items Procedures
Symptoms
● Shutdown during startup
● Shutdown during operation
Possible causes
It is often difficult to troubleshoot an intermittent issue. Possible causes include:
Power-related issue: defective or insufficient power sources, poor connection.
OS Custom Setting: Energy Saver (Power Management).
Thermal-related issue: thermal sensors reach limits.
Hardware related issue, voltage, out-of-range current, electrical short.
96 Chapter 6 Troubleshooting guide
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