The following APARs must be installed before Manage Tivoli Enterprise
Monitoring Services can be started:
v 6100-00 - AIX APAR IZ16878
v 6100-01 - AIX APAR IZ16847
The updates are available from IBM Support: AIX
®
V6.1 Fix Pack information for
64-bit systems (http://www-304.ibm.com/support/
docview.wss?uid=isg1fixinfo105097).
UNIX and Linux install.sh command fails with error code: 99
and error code: 4
Installation on UNIX and Linux systems uses install.sh command; running this
command fails with a "runGSkit failure: Return error code: 99" and a "install.sh
failure: Return error code: 4". Because it failed within runGSkit when it called
verifyInstall, review the InstallDirectory/logs/candle_installation.log file and
look for references to runGSkit. For example, output similar to the following might
be present:
runGSkit: ----- Running command: /opt/IBM/ITM/ls3263/gs/bin/private_verifyinstall
/opt/IBM/ITM/ls3263/gs/bin/gsk7ver: error while loading shared libraries:
libstdc++.so.5:
cannot open shared object file: No such file or directory
Error: Verify Failed
Expected Details of gskit in /opt/IBM/ITM/ls3263/gs
Got
runGSkit: return code from command is 99
runGSkit: ----- End of running command -----
runGSkit: error Return error code: 99
runGSkit: error GSKit check failure, script: /opt/IBM/ITM/ls3263/gs/bin/private_
verifyinstall
runGSkit: error ls3263 - GSK check error, verifyInstall test failed
In the example above, the libstdc++.so.5 file is not present. This comes from the
package compat-libstdc++-33-3.2.3-61.s390.rpm. When this package is installed, the
problem no longer occurs.
Receive KUIC02101W error
The error states that the Java Runtime Environment shared library could not be
loaded. Java will execute using unsecured credentials.
On some Solaris, Linux, and HP platforms, IBM Tivoli Monitoring has files with
different bit sizes: executable files are 64 bit, while the provided JRE is 32 bit. This
mismatch does not allow the JNI to work properly, so the current method cannot
be used, and the previous method will be used.
Receive JVMDG080 or JVMXM012 Java errors
v RedHat 5.0 ships with "SE Linux" turned on by default. It has to be set to
permissive in order for the installation to run. Edit the /etc/selinux/config file
to specify SELINUX=permissive.
v A Java library is missing classes. Install the following to get libXp.so.6:
– libXp-1.0.0–8.s390x.rpm
– libXp-1.0.0–8.s390.rpm
v The just-in-time compiler (JIT) needs to be turned off. Issue the export
JAVA_COMPILER=NONE command before issuing ./install.sh.
Chapter 5. Installation and configuration troubleshooting 93
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