2. If the monitoring agent is connected through a remote monitoring server,
confirm that the remote monitoring server is connected to the hub monitoring
server.
3. If the remote monitoring server is not running and you are an administrator,
restart it. Otherwise, notify an administrator and wait for the remote
monitoring server to be restarted.
4. Running the following ITMSUPER tools might also provide more information:
v Topology tool
v Connectivity tool
v Agent response time tool
v Tivoli Enterprise Monitoring Server analysis tool
5. Correct the connectivity failures identified.
The portal server does not start or stops responding
You can encounter a problem that the Tivoli Enterprise Portal Server does not start
or stops responding. For example, you may receive a message that communication
with the portal server could not be established or the portal server is not ready.
Symptoms of the problem
v Portal client logon fails. “Diagnosing that portal server logon fails” on page 18.
v The portal server stops responding during normal operation of the portal client.
v You receive message KFWITM091E: View not available at this time.
v You receive message KFWITM010I: Tivoli Enterprise Portal Server not ready.
v You receive message KFWITM402E: Communication with the Tivoli Enterprise
Portal Server could not be established.
v You find a similar text string to KFWDBVER, version not found when trying to
start the portal server. See “Resolving database problems - missing table or
portal server database” on page 16.
Diagnosing that the portal server does not start or stops
responding
You can diagnose that the Tivoli Enterprise Portal Server does not start or stops
responding by running the Tivoli Enterprise Portal Server Analysis ITMSUPER
tool.
About this task
To diagnose that the portal server does not start or stops responding, perform the
following steps:
Procedure
Preliminary diagnostics
1. For more information about any messages received, see the IBM Tivoli
Monitoring: Messages (http://publib.boulder.ibm.com/infocenter/tivihelp/
v15r1/topic/com.ibm.itm.doc_6.2.3fp1/itm623_messages.htm) reference guide.
Operator responses and general information are provided for each message.
2. Allow the portal client enough time to establish a connection with the portal
server.
3. Is DB2
®
running?
Chapter 3. Common problem solving 15
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