v Password does not match the operating system password.
v Registry does not have the correct password.
About this task
To resolve database problems, you perform diagnostic and corrective actions. These
actions include reconfiguring the portal server and ensuring that your portal client
user ID is the same as the logon user ID of your system.
Procedure
Diagnostic and corrective actions
v
To reconfigure the portal server, run the tacmd configureportalserver
command. If the problem persists, take one or more of the following steps:
– Ensure that your portal client user ID is identical to the logon user ID of your
system and use the correct capitalization for your user ID and password. If
you need to change your password, take the following steps:
1. Right-click My Computer and select Manage.
2. Select Local Users and Groups.
3. Select Users.
4. Right-click your user ID and select Properties.
5. For db2admin, set the password to never expire.
– Check theDB2 UDB database and ensure that the db2admin user ID and
password match those of the db2admin local account:
1. Click Control Panel > Administrative Tools > Services.
2. Right-click DB2 - DB2 and select Properties.
3. Select the Log On tab and ensure that the db2admin user ID and
password match the db2admin UDB account.
– Check the DB2 user ID and password for the database and data source:
1. Click Control Panel > Administrative Tools > Data Sources (ODBC).
2. On the System DSN tab, select TEPS2 and click Configure.
3. Enter your user ID and password. For example: db2admin for database and
CNPS for data source.
4. To test the connection to the UDB database, click Connect.
– On the Advanced Settings tab, verify that the DATABASE name is correct.
v
To reconfigure the portal server, take one of the following steps:
– On the GUI interface, open Manage Tivoli Monitoring Services right-click the
portal server, and select Reconfigure.
– On the command-line interface, run the ./itmcmd config -A cq command.
Resolving database problems - instance not started
Database problems such as a DB2 instance that is not started can be resolved by
recycling the Tivoli Enterprise Portal Server to resolve problems and ensuring that
the user ID and password are correct.
About this task
To resolve database problems, you perform diagnostic and corrective actions. These
actions include ensuring that the user ID and password are correct.
Chapter 3. Common problem solving 17
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