Cannot reconnect to the Tivoli Enterprise Monitoring Server
This message is displayed after the monitoring server goes down and
attempts to reconnect. The Tivoli Enterprise Portal client attempts to log on
once again to the Tivoli Enterprise Portal Server session. After a successful
logon, the user authorities that were in effect when the original logon
occurred are compared with the current user authorities. If any permission
is different, you must restart the portal client to ensure that all components
are synchronized with your user permissions. Changes to user permissions
include changes such as Navigator view assignment differences since the
last logon.
If you want to apply new permissions for other users immediately, make
all necessary changes and recycle the monitoring server. When the
monitoring server recycle is complete, each user is reconnected and their
user ID validated. If there were changes to their profiles, users must restart
the portal client session.
Portal server cannot connect to the AIX monitoring server private interface
If the hub monitoring server is installed on an AIX server with a public
and a private interface, the portal server cannot connect to the hub. There
are two environment variables you can set to control which interfaces to
publish. For IPV4 use KDEB_INTERFACELIST, for IPV6 use
KDEB_INTERFACELIST_IPV6. In either address family, you can set those
variables to set, restrict, or add to the interfaces in use.
Table 15. Control interface publishing
Interface control Environment variable
To set specific interfaces
for consideration:
KDEB_INTERFACELIST=ip4addr-1 ... ip4addr-n
KDEB_INTERFACELIST_IPV6=ip6addr-1 ... ip6addr-n
To remove interfaces from
consideration:
KDEB_INTERFACELIST...=-ip4addr-1 ... -ip4addr-n
KDEB_INTERFACELIST_IPV6=-ip6addr-1 ... -ip6addr-n
To add interfaces for
consideration:
KDEB_INTERFACELIST=+ ip4addr-1 ... ip4addr-n
KDEB_INTERFACELIST_IPV6=+ ip6addr-1 ...ip6addr-n
where:
ip4addr
Specifies either a symbolic network name, or a raw form dotted decimal network address.
ip6addr
Specifies either a symbolic network name, or a raw form colon-separated hex digit network address.
Note: The plus sign must stand alone.
Tivoli Enterprise Portal Server is not reconnecting
If the portal server does not reconnect to the hub, recycle the monitoring
server and restart the portal server.
DB2 errors when opening a Tivoli Enterprise Portal workspace
If you are able to log in but receive an error message that you cannot open a
workspace in the Tivoli Enterprise Portal, verify that the database agent and
manager are working correctly. The configuration settings might need updating.
122 IBM Tivoli Monitoring: Troubleshooting Guide
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