Uninstallation of an agent occurring more than once stops the
OS agent
If uninstallation an agent is performed more than once, it stops the Monitoring
Agent for Windows OS agent as well as other IBM Tivoli Monitoring components.
Also, an error message does not appear in the console.
After uninstallation, Tivoli Enterprise Monitoring Server folder
is not deleted
There is no negative impact from these files being left on the system.
Removing a failed installation on Windows
The following sections describe the process for removing a release that is partially
installed and cannot be removed by using the Add and Remove Programs tool.
The following topics are discussed:
Table 9. Removing a failed installation on Windows
Goal Where to find information
Remove a failed installation from a
computer that has never had IBM Tivoli
Monitoringor Candle OMEGAMON
installed.
“Removing a failed first time installation”
Remove a failed installation from a
computer that you were trying to upgrade
from Candle OMEGAMON.
“Removing a failed upgrade” on page 110
Removing a failed first time installation
About this task
Use the following steps to remove a partially installed IBM Tivoli Monitoring
installation:
1. Ensure that there is no entry in the Add and Remove Programs tool for the
component that you attempted to install. If there is an entry, use that entry to
uninstall the product. If there is no entry, proceed to the next step.
2. Open the Windows Explorer and navigate to the IBM Tivoli Monitoring
installation directory (C:\IBM\ITM by default).
3. Launch the Manage Tivoli Enterprise Monitoring Services utility by
double-clicking the KinConfg.exe file located in either the Install or
InstallITM subdirectory.
4. If any agents, the portal server, or the monitoring server are listed in the
window, right-click each and click Advanced > Unconfigure. Repeat this step
for all components that are listed. Close the Manage Tivoli Enterprise
Monitoring Services utility.
5. Open the Windows Control Panel.
6. Double-click Administrative Tools and then double-click Services.
7. Verify that all related IBM Tivoli Monitoring services have been removed.
These services match those listed in the Manage Tivoli Enterprise Monitoring
Services window.
8. Open the Registry Editor by clicking Start > Run and typing regedt32. Click
OK.
Note: Create a backup of the registry before editing it.
Chapter 5. Installation and configuration troubleshooting 109
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