Table 20. Event status updates in Netcool/OMNIbus are not forwarded to Tivoli
Monitoring (continued)
Possible cause Resolution Log files to check
The
Netcool/OMNIbus
Process Agent fails
to execute the
Situation Update
Forwarder
command
(eventcmd)
This error can occur if the Situation Update
Forwarder command (eventcmd) cannot be
found. The eventcmd.sh (UNIX) or
eventcmd.bat script is located in the
$EVENT_SYNC_INSTALLDIR/omnibus directory,
where $EVENT_SYNC_INSTALLDIR is the
directory where the IBM Tivoli Monitoring
event synchronization component was
installed on the Netcool/OMNIbus
ObjectServer system.
Use Netcool/OMNIbus Administrator to
view and edit the eventcmd procedure and:
1. Verify the executable path is correct. The
executable path should not have any
spaces. If the Situation Update Forwarder
was installed in a directory with spaces,
change the executable path to a path
without space, for example, on Windows:
C:\Progra~1\IBM\SitForwarder\omnibus\
eventcmd.bat.
2. Verify that the host parameter specifies
the host name of the Netcool/OMNIbus
ObjectServer and the user ID and group
ID values are correct especially if the
eventcmd script will not be run as root by
the Netcool/OMNIbus Process Agent.
Look for errors related
to failing to execute
‘eventcmd’ in the
Process Agent log file
Monitoring events in Netcool/OMNIbus do not have expected
values for the Summary attribute or other attributes set by the
IBM Tivoli Monitoring probe rules
“Default mapping of situation events to OMNIbus events” in the IBM Tivoli
Monitoring Installation and Setup Guide describes how OMNIbus attributes
should be set for monitoring events. If your events do not have the expected
values described in that topic, consider the following possible causes and
resolutions.
Table 21. Monitoring events in Netcool/OMNIbus do not have expected values
Cause Resolution
The Netcool/OMNIbus Probe for
Tivoli EIF has not been
configured to use the IBM Tivoli
Monitoring probe rules file
(itm_event.rules)
1. Verify that the itm_event.rules file has been copied
to the $OMNIHOME/probes/arch directory of the EIF
probe, where $OMNIHOME is the directory where
Netcool/OMNIbus is installed and arch represents
the operating system directory on which the probe is
installed; for example, solaris2 when running on a
Solaris system, and win32 for a Windows system..
2. Verify that the include statement for
itm_event.rules has been uncommented in the
probe's master rules file (tivoli_eif.rules).
Note: If you make any changes to the probe rules files,
you must restart the EIF probe.
Chapter 14. Event synchronization troubleshooting 239
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