IBM E027SLL-H - Tivoli Monitoring - PC - About this Information; Monitoring Components

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About this information

This guide provides problem determination and resolution information for the

issues most commonly encountered with IBM

Tivoli

Monitoring components and

related products.

You can use this guide in conjunction with the other books for your product.

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Default Chapter1
- Troubleshooting Guide1
- Table of Contents5
Tables15
About this Information17
- Monitoring Components17
Chapter 1. Introduction to Troubleshooting19
- Sources of Troubleshooting Information19
- Problem Classification19
- Viewing the IBM Support Portal20
- Subscribing to IBM Support Notifications20
Chapter 2. Logs and Data Collection for Troubleshooting23
- Appropriate IBM Tivoli Monitoring RAS1 Trace Output23
- Running Snapcore to Collect Information23
  - Installing IBM Tivoli Monitoring on Red hat23
- Locating the Core File24
- Getting Dr. Watson Dumps and Logs25
- Kpccma.ras Files25
- Sources of Other Important Information26
Chapter 3. Common Problem Solving27
- About the Tools27
- I am Trying to Find out What Software Is Supported27
- Workspaces Are Missing or Views Are Empty28
- Status of a Monitoring Agent Is Mismatched between the Portal Client and Tacmd Command31
- The Portal Server Does Not Start or Stops Responding33
- The Portal Client Does Not Respond36
- Historical Data Is Missing or Incorrect38
- A Situation Does Not Raise When Expected43
  - Diagnosing that a Situation Does Not Raise When Expected43
  - Resolving Situation-Specific Problems44
- A Reflex Automation Script Does Not Run When It Should46
  - Diagnosing that a Reflex Automation Script Does Not Run When It Should46
  - Resolving Format and Variable Problems46
- High CPU Usage on a Distributed System47
Chapter 4. Tools53
- Trace Logging53
- Dynamically Modify Trace Settings for an IBM Tivoli Monitoring Component71
- Displaying Portal Server Tasks in the Command Prompt75
- Kfwsqlclient Utility75
- Clearing the JAR Cache76
- Using the UAGENT Application77
- Pdcollect Tool77
- Ras1Log Tool78
- Backspace Check Utility78
- Build TEPS Database Utility79
- IBM Tivoli Monitoring Operations Logging79
  - Windows and UNIX Systems79
  - Z/Os Systems80
- Itmsuper81
Chapter 5. Installation and Configuration Troubleshooting83
- Frequently Asked Questions83
- General Installation Problems and Resolutions86
- Windows Installation Problems and Resolutions102
- UNIX-Based System Installation Problems and Resolutions106
- The Error "Unexpected Signal: 4 Occurred at Pc=0Xfec3Fde4" Occurs During Installation113
- Troubleshooting Z/Os-Based Installations114
  - Tivoli Monitoring Z/Os Initialization Checklist114
  - Z/Os-Based Installations Problems and Resolutions122
- Uninstallation Problems and Workarounds125
Chapter 6. Connectivity Troubleshooting133
- Cannot Log on to the Portal Server133
  - Cannot Log in to the Tivoli Enterprise Portal Server133
- Cannot Connect to the Portal Server135
  - Cannot Connect to Tivoli Enterprise Portal Server137
- Cannot Launch the Portal Client on Windows XP after Installation (Message KFWITM215E)138
- Portal Server Is Initializing and Is Not Ready for Communications139
- Portal Server Is Unavailable During a Portal Client Work Session139
- Portal Server Does Not Start after Installation139
- Portal Server Is Not Connecting with the Hub Monitoring Server139
  - The Tivoli Enterprise Portal Server Does Not Start after Installation139
- DB2 Errors When Opening a Tivoli Enterprise Portal Workspace140
  - Control Interface Publishing140
- A Monitoring Process Fails to Start on Linux or UNIX after Changing a .Profile for Root141
- Heartbeat Issues When Running on a Linux Guest Using Vmware142
Chapter 7. Portal Client Troubleshooting145
- Cannot Select the Create New Group Icon Within the Object Group Editor145
- Cannot Load Product Configuration Data after Changing Warehouse Database from Oracle to DB2 on Linux or UNIX145
- Data in the Tivoli Enterprise Portal Is Missing and You Receive an Error145
- Javawebstart Tivoli Enterprise Portal Fails to Display Help Screens145
- Client Allows You to Save a Situation with an Invalid Character146
- Tivoli Enterprise Portal or the Browser Displays the Yen Symbol as a Backslash in Japanese146
- Using an Administrator Name with Non-Latin1 Characters, Cannot Log Onto the Tivoli Enterprise Portal146
- Non-ASCII Characters Are Not Accepted in the User ID or the Distinguished Name Field146
- The Tivoli Enterprise Portal Desktop Does Not Work When Exporting DISPLAY147
- Some Attribute Groups Showing a Different Name in the Tivoli Enterprise Portal147
- Monitoring Agents Show in an Unexpected Position in the Navigation Tree147
- Tivoli Enterprise Portal Desktop Called through Java Web Start Does Not Work Properly after Adding Agents Support for Tivoli Enterprise Portal Server149
- Receive a Loading Java TM0 Applet Failed149
- Tacmd Createuser Output Indicates that the Path to the Java Home Directory was Not Found149
- Cannot Launch the Tivoli Enterprise Portal Help150
- On an Active Directory Server, Sysadmin Cannot Logon to the Tivoli Enterprise Portal Client150
- Several Enterprise Workspaces Are Returning an151
- Error,Sql1_Createrequest Failed, Rc=350151
- Error, Kfwitm217E:request Error,Sql1_Createrequest Failed, Rc=350151
- You Cannot Paste Non-ASCII Characters in the Situation Editor151
- Situation Editor Cannot Display Advanced Advice Help Files151
- After Acknowledging a Situation Event and Selecting the Link for that Situation, You Might Receive a Message151
  - Installation Logs151
- Password Problem Using the LDAP Security Option on Active Directory System152
- There Is a Memory Leak in the Tivoli Enterprise Portal Browser Client When the Number of Workspace Switches Increases152
- Help Index and Search Text Entry Fields Are Disabled152
- Java Exception Logging Onto the Tivoli Enterprise Portal from a Browser152
- On Linux, IBM Tivoli Enterprise Monitoring Agent152
- On Linux, IBM Tivoli Enterprise Monitoring Agent Topics Do Not Display in the Help Contents or Index Tabs153
- Navigator Items Are Listed in an Unexpected Order153
- Clicking on the Timespan Icon for One View Brings up the Data for Another View153
- Heapdumps and Javacore Files Are Placed on Desktops When Running in Browser Mode153
- Java Errors Occur with the IBM V1.4.2 JRE155
- Web Portal Client Does Not Work with Sun JRE155
- Tivoli Enterprise Portal Has High Memory Usage and Poor Response Time156
- Tivoli Enterprise Portal Has High Memory Usage156
- Data Is Not Returned to the Portal Client157
- Directdraw Thread Loops Infinitely Causing Poor Portal Client Performance157
- Workflow Editor Is Disabled and the Following Tools Do Not Display: Event Console, Graphic View, Edit Navigator View (Navigator View Toolbar)158
- Situations Are Not Firing158
- Historical UADVISOR Situations Are Started on the Agent if Historical Collection Is Configured to Collect Data158
- At the Bottom of each View, You See a Historical Workspace KFWITM217E Error159
- Installation of Situation Data Fails Due to I/O on VSAM Data Sets159
- Kshsoap Client Fails Because of Missing Libraries on UNIX-Based Systems160
- Category and Message Field of the Universal Message Does Not Accept DBCS160
- An Error Occurs When Remotely Removing an Instance on Windows160
- Agents Display Offline in the Portal Client but Fire Situations and Agent Logs Report that They Are Running161
- Navigator View Sorts Erratically When You Remove Multiple Managed Systems Simultaneously161
- Multiple Events that Occur at the same Time Are Loaded too Slowly161
- Desktop Client Performs Poorly after Installing Language Packs for IBM Tivoli Monitoring161
- Existing OMEGAMON Product Imagery Displays after Upgrading to IBM Tivoli Monitoring V6.1162
- The Warehouse Proxy Agent Started, but Does Not Appear in the Managed System Status List on the Tivoli Enterprise Portal162
- Cannot Start or Stop Agents from the Navigator View162
- Cannot Load a Ws_Pres.css File in Order to Select a Language Other than English163
Chapter 8. Portal Server Troubleshooting165
- Performance Impacts of the HTTP and HTTPS Protocols165
- Users Who Run the IBM HTTP Server Do Not Have Permission to the Content Directory165
- Tacmd Exportworkspaces or Importworkspaces Receives an out of Memory Error165
- The Portal Server and Warehouse Proxy Agent Fail to Connect to the Database on a 64-Bit Windows System166
- Failed to Log on as Sysadmin with Portal Server LDAP Enabled166
- On AIX Systems, Newly Created Users with Auto-Expire Passwords Cause Installation Failures166
- Linux Portal Server Unable to FTP Catalog/Attribute Files166
- Upgrading the Tivoli Enterprise Portal Server Takes a Long Time166
- Running the Tivoli Management Services Discovery Library Adapter, Results in a Book that Does Not Contain the Fully Qualified Host Name166
- Portal Server Performance Is Slow167
- Cannot Create a Tivoli Enterprise Portal Server Database167
- You Receive a KFW Error When a Query Is Sent to168
- More than 200 Managed Systems168
- Non-Hub Situations Are Not Associated at the Tivoli Enterprise Portal Server Level169
- Starting and Stopping the Eclipse Help Server169
- Non-Root Stopping or Starting Agents Causes Problems169
- Root Password Is Not Accepted During Non-Root Tivoli Enterprise Portal Server Configuration169
- Corba User Exception Is Included in the Portal Server Log When Creating Situations170
- Stopping or Starting the Ewas Subcomponent of the Portal Server170
Chapter 9. Monitoring Server Troubleshooting171
- Messages Related to the Index File Are Displayed When the Agent Fails Back to a Remote Monitoring Server171
- A Generic RPC Communications Error Is Received When Issuing a Long-Running Tacmd Execute Command171
- Troubleshooting Monitoring Server Problems on Distributed Systems171
- Troubleshooting Monitoring Server Problems on Z/Os Systems184
Chapter 10. Monitoring Agent Troubleshooting189
- Command-Line Interface189
- OS Agents189
  - Linux os Agent Fails to Start190
  - OS Agent Start Command Fails190
  - Specific Events Are Not Monitored by the Windows os Agent190
- Take Action Commands and Reflex Automation190
- Warehouse Agents191
  - Unable to Configure the Warehouse Proxy Agent with Modified Parameters from the Tivoli Enterprise Portal GUI192
- Workspaces192
  - A Workspace View Is Showing an Error192
- Local History Migration Tools Move the Agent Operation Logs to Multiple Agent History Locations193
- Unreadable Tool Tip Information for Available EIF Receivers List of the Situation Editor193
- 32-Bit Agent Builder Agent will Not Start on 64-Bit Windows with System Monitor Agent-Installed os Agent193
- Unable to Locate the File Name of an Exported Situation that Begins with Numerals194
- Tivoli Enterprise Portal Data for UNIX os and Linux os Agents Is Not Updated after Stopping the Disk194
- Testing the Connection to the Tivoli Data Warehouse Database Is Valid Even with an Invalid Password194
- Configured Non-Root User Agent Starts up as Root194
- Large Historical Collections Slow Monitoring Agents194
- Unable to Access History Collection Configuration for any Agent194
- Agent Names and Icons Are Displayed Incorrectly195
- 64 Bit Monitoring Agents Are Not Started195
- Errors in the Configuration Xml File195
- Subnode Limitations for Autonomous Function196
- Binary Path Attribute of the Windows os Agent Does Not Show a Value197
- Installing Pre-V6.2.1 Monitoring Agent for Windows os Onto a V6.2.1 or Later Monitoring Server Inadvertently Unconfigures the Monitoring Server197
- OS Agent Restarted Unexpectedly on Heavily Loaded Systems197
- Calendar Entries Overlap198
- Receive an Error When Deploying an System Service Monitor Agent198
- The Agent Service Interface Is Not Globalized198
- Some Attribute Group Names Are Unintelligible from the History Collection Configuration Window198
- History Collection Fails to Display the most Recent 24 Hours of Data198
- Situations with Attributes from more than 1 Group Not Supported with Autonomous Agent199
- Failure When Importing Situation Xml File Edited with Wordpad199
- Printer Details of Another System Are Displayed on the Tivoli Enterprise Portal199
- CTIRA_MAX_RECONNECT_TRIES Environment Variable Is Now Obsolete199
- Agent Goes Offline after Removing History Path200
- Override Button Is Not Present for a Situation200
- Agent's Management Definition View Columns Are Not Showing Data200
- There Is a Situation Distribution Discrepancy if There Is a Hub Monitoring Server Outage When One or more Remote Monitoring Servers Remain Active200
- Installing V6.2.2 Agent Application Support on a Monitoring Server for a Prior Release Causes Agents to Fail200
- Installing Backlevel Windows os Agent on Existing Environment Causes Monitoring Server Not to Start200
- SNMP Trap Sendto Fails201
- Situation Overrides Cannot be Used to Disable Situations on Specific Systems at Specific Times201
- Situation or Calendar Name in Thresholds.xml File Appears Incorrect201
- BAROC File Is Missing for IBM Tivoli Monitoring 5.X Endpoint Situations201
- The Target Host Name, Platform, and Version Information Is Not Displayed for the Deployment Status in the CLI or the Workspace202
- Agent Upgrade and Restart Using Non-Root202
- After Installing and Configuring a Monitoring Agent, It Fails to Start204
- Situation_Fullname Slot Missing for Delete Events204
- Logs Are Using the Situation ID String Instead of the Display Name204
- If a Managed System List Is Removed for a Situation, the Situation Stops205
- Descriptions Are Not Displayed for Default Situations205
- Agent Configuration Failed on Remote Deployment While Using Single Quotes for Configuration Properties205
- New Attributes Missing205
- Unable to Receive Summarized Data for the Last Hour in the Tivoli Enterprise Portal206
- Summarization for CCC Logs Is Not Allowed206
- Receive Errors When Modifying the JAVA HEAP SIZE for the Summarization and Pruning Agent206
- When Associating Situations, They Fire, but Cannot be Viewed206
- The Summarization and Pruning Agent Fails When Processing an Index Created in a Previous Release of the Product206
- Summarization and Pruning Agent Schedule Not Affected by Daylight Saving Time207
- Attribute Names Must be Kept under 28 Characters Long207
- Agent Deployment Operations Are Not Completing before the TIMEOUT Expires207
  - Resolutions for Agent Deployment Operations207
- Deploy Cannot Tell if the Installation Failed208
- An Agent Does Not Display in the Portal Client or in the Output from the Listsystems Command208
- One Monitoring Agent's Workspaces Are Listed under Another Agent Node on the Portal Client210
- Issues with Starting and Stopping an Agent as a Non-Administrator User211
- UNIX-Based Systems Log Agent was Deployed, Configured, and Started but Returns the KFWITM290E Error211
- KDY1024E Error Is Displayed When Configuring the Run-As User Name for an Agent211
- Interface Unknown Messages in Ras1 Logs211
- When Upgrading a System Service Monitors Agent from 3.2.1 to 4.0, Receive KDY3008E Message212
- The Tivoli Data Warehouse Fails and You Either Lose Data or Have Memory Problems212
- Error List Appears in Warehouse Logs213
- When Configuring the Monitoring Agent for Sybase and the Warehouse Proxy Agent, Receive Message to Use Candlemanage214
- Listsit Command with the Type Option Fails with a KUIC02001E Message on Japanese Systems214
- Creating a Situation from a Group Member Does Not Copy the Distribution List214
- A Changed Situation Name Does Not Show up214
- New Agents Do Not Display in the Portal Client Navigator View214
- An Agent Displays Unavailable in the Portal Client214
- CTIRA_HOSTNAME Has no Effect on Log File Names215
- The Summarization and Pruning Agent and the Warehouse Proxy Agent Do Not Work with DB2215
- Fix Pack215
- An Error of 'Can Bind a LONG Value Only for Insert' Appears215
- Errors in Either the Warehouse Proxy Agent or Summarization and Pruning Agent Logs215
- Receive a Message Saying that the Statement Parameter Can Only be a Single Select or a Single Stored Procedure215
- Custom Defined Workspace Views Do Not Handle Symbol Substitution as Expected215
- Unresolved Variables in Custom Queries216
- A Message Appears after Accepting the License217
- Adding Agent Help Files Requires a Restart of the Eclipse Help Server and the Tivoli Enterprise Portal Server218
- Unable to Create Historical Collection Directory for Ud:db2Inst1218
- Receive a Large Amount of Data Back from the Warehouse for a Baseline Command218
Chapter 11. Command Troubleshooting219
- On Solaris 8 Operating Systems, Checkprereq Processes Do Not Complete219
- Situations Deleted from the CLI Are Still Listed on Tivoli Enterprise Portal Situation Editor219
- The Tacmd Addbundles Command Returns an Unexpected KUICAB010E Error Message219
- Tacmd Removebundles Command Returns Unnexpected KUICRB010E Error Message219
- Tacmd Executecommand Command Run against Subnode Fails220
- The Krarloff Command Returns an Error Message220
- Unexpected KUIC02013E Error Message220
- Missing Options for Login -Stdin Results in Unexpected Behavior221
- A System Error Occurs with the Tacmd Editsystemlist -E Command221
- Problem Running the Tacmd Listsystemlist -D Command on Linux Systems221
- Commands with Embedded Single Quotation Marks Fail222
- Tacmd Exportnavigator -O Not Behaving Correctly222
- TACMD Xxxxaction Commands Fail on Japanese Systems222
- Overrides Set against an Agent Cannot be Deleted from the Command Line222
- Tacmd Listsit -M UX Managed System Gives no Result222
- Receive a Busy Monitoring Server Message When Using the Getfile, Putfile, or Executecommand Commands223
- Reconfiguring an Agent and then Getting the Deploy Status Yields a Port Number Message223
- Tacmd Getfile or Putfile Command Is Failing223
- Temporary Files Remain When Tacmd Getfile or Putfile Is Interrupted223
- Receive an Outofmemory Exception When Using the Import or Export Commands224
- The Suggestbaseline or Acceptbaseline Commands Fail224
- Problems with Take Action Commands and Curly Brackets224
- When Configuring the Monitoring Agent for Sybase and the Warehouse Proxy Agent, Receive Message to Use Candlemanage224
- Listsit Command with the Type Option Fails with a KUIC02001E Message on Japanese Systems224
- Non-English Characters225
- Addbundles Command Times out225
  - Createnode Command Fails225
- Tacmd Suggestbaseline Minimum, Maximum, and Average Function Values Are Ignored225
- Tacmd Suggestbaseline Command Receives an Error226
  - When Using the Listsystems Command, the Last Two Digits for the Version Appear as 'XX226
  - The Command Tacmd Restartagent Fails if the Agent Is Already Stopped226
  - Starting, Stopping or Recycling Agents Fails on Windows 2000 Systems227
  - You Receive a Message When Using a Tacmd Command Related to Agents227
  - You Receive a Message When Trying to Use the Tacmd Maintagent Command227
  - When Running Createnode from a Monitoring Server in a Different Domain227
  - Take Action Commands Do Not Work if Unrequired Values Are Left Blank228
  - When Run from a Navigator Item or from a Workspace View228
  - Corrupted Tacmd Responses Are Displayed in the Command-Line Interface228
  - The Listsystems Command Consumes High CPU in Enterprise Environments229
  - Improving Tacmd Command Response Time When Using Vmware229
  - The Addsystem Command Fails with Error Message KUICCR099E230
  - The Tacmd Getdeploystatus Command Is Not Returning Status Return Codes230
  - Tacmd Createsit Does Not Send Errors if You Mistype the Name of an Attribute231
- Server Name231
  - When Using the Viewuser Command, You Receive a Message that an Option Is Repeating231
  - Commands Fail When a Situation Name Consists of Characters231
- Tacmd Addsystem Fails if Agent Already Exists231
- Installing an Exported Agent Bundle Using Install.sh Causes an Error232
- The Addbundles Command Fails232
- The Exportbundles Command Does Not Work for Patches232
Chapter 12. Performance Analyzer Troubleshooting233
- Enabling Logging for the Agent233
- Enabling Logging for the Monitoring Portal234
- Installation and Configuration Issues234
- Problems after Upgrading235
  - Interface for Tivoli Enterprise Portal Fails When Downloading Tasks List236
  - When Tasks Are Started and When You Should See Data in the Workspaces236
- No Data Is Displayed in the Workspaces237
- Nonlinear Tasks Take too Long to Complete238
- Agent Never Connects to the Monitoring Server239
  - The Tivoli Enterprise Monitoring Server Does Not Restart after Installation of Domain Support239
  - Utilities for Backing up the Database241
Chapter 13. Database Troubleshooting241
- Data Loss Prevention241
  - Backing up the Database for Recovery Purposes241
  - Restoring the Original Database Contents241
- If You Modify Your Password or if It Expires241
- DB2 Purescale Environment242
  - Installation243
  - Windows Portal Server Cannot Connect to the Database243
- Oracle Problem with JDBC Drivers Prior to 11.1.0.7244
- Database Contents Are Incorrect after Installation244
- After Upgrading to DB2 UDB Version 8.1 Fix Pack 10245
- Using DB2 V8.1, Warehouse Proxy Agent Crashes245
- Using DB2 V9.1 for Z/Os, Warehouse Proxy Agent Encounters a Large Number of Disconnections245
- Historical Data Is Not Warehoused246
- Historical Data for Logs Is Incorrect246
  - Warehouse Proxy Agent or Summarization and Pruning Agent Fails Due to DB2 Transaction Log Full246
  - Incorrect Data Is Collected in the Warehouse for Filtering if Using a Wildcard246
- Too Much Historical Data Is Collected247
- Warehouse Proxy Agent Failed to Export Data247
  - There Are ORACLE or DB2 Errors in the Khdras1.Log File247
  - To Perform Operation "CREATE BUFFERPOOL SQLSTATE=42502248
Chapter 14. Event Synchronization Troubleshooting249
- Event Synchronization Installation and Configuration Troubleshooting249
- Errors Occur During Installation of IBM Tivoli Monitoring Event Synchronization249
- Start after Configuring the Probe to Use Monitoring Rules249
- Netcool/Omnibus Integration Troubleshooting250
- General Event Synchronization Troubleshooting260
Chapter 15. Tivoli Common Reporting Troubleshooting263
- Locations of Log Files263
- Java out of Memory Error after Installation263
- Cognos Reports Are Displayed as a Blank266
Chapter 16. Tivoli Audit Facility Troubleshooting273
- Audit Log Workspace Does Not Display Records before the Latest Component Startup273
- Audit Log Workspace Shows Only 100 of the most Recent Audit Records273
- IBM Tivoli Monitoring Processes by Operating System275
Appendix. IBM Tivoli Monitoring277
Documentation Library277
- IBM Tivoli Monitoring Library277
- Documentation for the Base Agents278
- Related Publications279
- Other Sources of Documentation279
Support Information281
Notices285
Glossary289
- Index303

IBM E027SLL-H - Tivoli Monitoring - PC - About this Information; Monitoring Components

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