Step 2010-3
Have the system diagnostics or problem determination procedures given you a
5 digit SRN for the SSA Hot-Swap Disk Drive?
NO Go to “Step 2010-4.”
YES Go to “Service Request Numbers (SRNs)” on page A-3.
Step 2010-4
If the system diagnostics are available, go to “Step 2010-5.”
If the stand-alone diagnostics are available, but the system diagnostics are not
available, run them, then go to “Step 2010-5.”
If the system diagnostics and stand-alone diagnostics are not available, go to “Step
2010-1” on page 2-37.
Step 2010-5
Run the diagnostics in the problem determination mode.
Note: Do not run the advanced diagnostics, because errors are logged on other
using systems that share the same loop.
Did the diagnostics give you an SRN for the SSA Hot-Swap Disk Drive?
NO Go to “Step 2010-6” on page 2-40.
YES Go to “Service Request Numbers (SRNs)” on page A-3.
Chapter 2. Maintenance Analysis Procedures 2-39
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