Chapter 9. Check, Adjust, Remove, and Replace Procedures 9-45
Removing a Cartridge from a Drive Manually
Note:
• Before using this procedure to recover a tape cartridge that fails to unload from a
drive canister, you must have exhausted all other means of removing the tape
cartridge from the drive. Use this procedure only if you cannot remove the tape
cartridge by using any other means.
• Determine from the customer if the cartridge contains critical customer data. If the
cartridge contains sensitive data that cannot leave the customer site, inform the
customer that certain failure-condition diagnostics will be performed to test the
drive for continued use.
• The following removal procedures can destroy customer data! Use extreme care
when handling or removing the customer’s tape cartridges to minimize tape
damage and prevent lost data.
• Do Not Touch the head, magnetic tape, tape path, or electronic components. They
are extremely sensitive to electrostatic discharge and contamination like the oil and
salt from your skin. Use clean, lint-free gloves when working around magnetic
tape or the tape path components.
• Electrostatic-sensitive components. Consider using an ESD Kit.
• After you remove the stuck tape cartridge, advise the customer to copy the data to
another cartridge and to remove this tape cartridge from service.
• Do not use power tools or magnetic tools to perform this procedure.
• If you cannot remove the cartridge from the drive by using the following
procedure, contact your next level of support.
The purpose of this section is to assist you to determine the condition of the cartridge
or the magnetic tape and to direct you to the procedure you must follow to remove
the cartridge.
Before You Begin
1. If you have not already done so, attempt to remove the cartridge with the library
power turned ON using Unload Drive from the Operator Panel or Web User
Interface.
2. If you have not already done so, attempt to remove the cartridge by power
cycling the drive. Look for the drive to attempt a mid-tape recovery.
Note: It can take as long as five minutes for the cartridge to rewind and unload.
3. If you have not already done so, perform the procedure “Preparing the Library
for Repairs” on page 9-2 before you remove the drive canister from the library.
4. If the cartridge unloads, inform the operator that the cartridge is unloaded, and
perform “End of Call” on page 7-26. If the cartridge does not unload, continue
with this procedure.
Recommended Tools
• 2.5 mm offset hexagonal wrench (do not use magnetized wrench)
• #1 Phillips screwdriver
•ESD Kit
• Flashlight (optional)
• Small, flat-bladed screwdriver (optional)
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