IDS Base Station Receiver 400 700-179-02B Issued January 2009 27
To view the TROUBLE Event log hold down the 7 key:
TROUBLE MODE
FAULT ON LC 4
more
If
more
is displayed on the bottom line it indicates that there is more than one TROUBLE condition,
press the 5 and 6 key to scroll through the list. Press the CANCEL key to exit.
3.7
3.73.7
3.7
Correcting TROUBLE Conditions
Correcting TROUBLE ConditionsCorrecting TROUBLE Conditions
Correcting TROUBLE Conditions
For correct operation of the IDS BSR400, there should not be any TROUBLE events and when they occur,
the cause and subsequent correction should be determined and attended to as soon as possible.
3.7.1
3.7.13.7.1
3.7.1
Line Trouble
Line TroubleLine Trouble
Line Trouble
The line card, that reported this condition, has detected the loss of the telephone line 40 to 50 volt DC
supply. To determine if the problem is with the line card or telephone line, disconnect the line and:
Measure the voltage across the telephone line or
Connect a telephone to the line and determine if it is operational.
3.7.2
3.7.23.7.2
3.7.2
AC Loss
AC LossAC Loss
AC Loss
The power supply card AC detector monitored by the control card registered an AC fail condition. This is
usually the local electricity supply facility and very obvious, if not check the electricity supply socket and
trip switch
3.7.3
3.7.33.7.3
3.7.3
Low System Battery
Low System BatteryLow System Battery
Low System Battery
The power supply card BATTERY detector monitored by the control card registered a battery fail
condition. This occurs when the battery charging voltage reaches 10 to 11 volts indicating a faulty
battery.
3.7.4
3.7.43.7.4
3.7.4
Comms Absent
Comms AbsentComms Absent
Comms Absent
This occurs when the IDS BSR400 serial communication is enabled and the control card has not received
an acknowledge character (‘ACK’ hex 14) from the monitoring program for an event or heart beat sent to
it.
From Ver 3.10 > the “Comms Absent” trouble condition will only be issued after the following
communication fail detection process has been completed:
The event that failed to be acknowledged is re-sent to the monitoring program the selected
number of repeats, see paragraph 4.6.12 Event/Ack Repeats M424, default is 3.
Then the heart beat is sent to the monitoring program the selected number of repeats.
The event is again sent to the monitoring program the selected number of repeats.
And finally, only after the heart beat has been re-sent to the monitoring program the selected
number of repeats and still no acknowledge is received is the “Comms Absent” trouble condition
issued.
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