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Cards - Acounts - Tags
Locked Cards
Prerequisites:
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User tags or cards
Where
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Locked Cards
In the Inepro Back Office Suite a card or tag can be 'locked' or 'blocked'. A card or tag can be locked when it has been taken
from a terminal too soon, it can be blocked by a system administrator to prevent users to use the card.
A terminal will lock a card when it will enter the terminal and will not unlock it until the transactions on that card could be
completed. When a card has been taken out too soon be the user, it will need the card back to complete the transactions
and unlock the card.
The terminal shows that the card has been locked and the user should go back to terminal <long number> (which locked
the user) to unlock the card again.
To look up which terminal belongs to the number, go to the 'Advanced -> Terminals' menu.
The terminal has locked the card because the user has taken it out too soon. Because of this the transactions that were
made with the card could not be completed. To complete the transactions, the user must go back to the terminal and
present the card.
All the other terminals will display the message 'Card Locked By <Current Terminal Serial Number>'.
Should the user be at the correct terminal, and still get the message 'Card Locked By <Current Terminal Serial Number>'
then something has gone wrong and the card was not deleted from the lock list. To remove it from the lock list, go into the
PayCon menu and go to 'Main Menu -> Card / ID -> Edit Card', and present the user card, cycle trough the values and set
the value 'Blocked' to '0'. Test the card again, it should now be working fine again.
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