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PayCon II
Error 9 'Unknown Card'
Q
The terminal shows me 'Unknown Card (9)'
A
This means the scan for all the supported card technologies has produced no results, and no suitable card with a proper
format has been found.
This can be caused by:
1) The card has not been created (correctly)
i) Lay the card on the Administrative terminal (of a Stored Value Card system) and check if the card window has
the title 'New Card' or 'Edit Card'.
(1) If it says 'Edit Card', it has been correctly created but somehow was not detected correctly by the PayCon.
(2) If it says 'New Card', it has not been created correctly and link it to the correct user now.
2) The PayCon says 'Unknown Card (9)' at the Administrative PayCon too, then the card (antenne or chip) is broken.
i) Proximity cards (like Mifare and LEGIC) have an internal antenne, these are thin copper wires that are lined on
the outer rim of the card, when the card is bend these wires are stressed. If they are stressed too much they will
break, and the card will be broken. Card can be bend by keeping them in a wallet, sitting on them, using them as
tools, out of boredom. Chips can be damaged by applying extreme pressure to the card. Chip cards (with
contacts visible on the outside of the card like a bank card) will be less susceptible to damage because they do
not have an antenne but the chip can be damaged just as easily as that of the proximity cards.
ii) A new card will have to be created for this user, check the credit of the old card and move the credit to a new
card, and a new card with the users credit will be created. Remember the 'Enabled Reload options' have to be on
before the 'Move credits to new card' button will be visible.
3) The card reader is defect or something else is causing the problem
i) Contact the Inepro Support Desk
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