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PayCon II
Connection Failed
Q
The PayCon displays the message:'Connection failed', what could be the problem?
A
1) The PayCon service could have been stopped
a) Is the PayCon service running?
b) If it isn't, (re)start it.
2) The network cables could be broken or disconnected.
a) Check the physical connection between the service and the PayCon.
3) DocuPRO service isn't running (properly).
a) Check if it is running.
b) If it isn't, (re)start it.
4) The 'server' IP-address in the PayCon doesn't point to the machine the services (DocuPRO and PayCon service) are
running on.
a) Set the server IP-address in the PayCon to the server the services are running on.
5) The ports needed to connect with the PayConServer are closed, check if all the ports needed for the Inepro System are
opened.
IneproClient <-> Back Office
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