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PayCon II
Question Mark returns error message
Q
When I press the question mark, I would normally get the serial number of the PayCon and the time in milliseconds the
signal takes to travel to the server. Now I get 'Ch.Resp.Error' in the line that would normal have the response time.
Example:
123456789
Ch.Resp.Error
A
1) The message 'Ch.Resp.Error' is short for Challenged Response Error, the challenged response is the process that
returns the signal within the response time. So there is an error in the challenged response, that can be caused by:
a) A version conflict; In this case the PayCon (or loader) firmware is incompatible with the (Inepro Gateway or PayCon
Service) server software.
i) Update PayCon firmware.
b) Routing over NAT; Routing over NAT is not supported by Inepro software versions older then 4.10.
i) Update PayCon firmware.
c) Instructions above do not solve the problem
i) Contact the Inepro Support Desk.
The user name in Inepro Client doesn't match
Q
When I am printing a job, the User Name on top of the Inepro Client doesn't match my Account name or login name.
A
1) The login name in the Inepro Back Office Suite is probably linked to a different User. The Inepro Back Office Suite will
first look for a link in the User table and display the name of the user it is corresponds to. If it can not find a link to a
User in the database it will display the login name.
a) Check if the User field in the Account, is it set to the correct User?
i) If it is not, change it to the correct user. This should solve the problem.
ii) If it does not, contact the Inepro Support.
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