214 - Inepro Back Office Suite
Troubleshooting
Logs
Prerequisites:
§
Existing server
Where
§
%SystemDrive%\ProgramData\Inepro\log (Windows Vista / 7)
§
%ProgramData%\Inepro\log (Windows XP)
Logs
Inepro's Back Office Suite stores it's process information, transactions and unexpected issues in log files.
A log file is text file that has a date-time stamp and a description of the executed action or issue.
Our support department will need the log files to analyze reported issues.
The log files can be found here:
%SystemDrive%\ProgramData\Inepro\log (Windows Vista / 7)
%ProgramData%\Inepro\log (Windows XP)
*.ini files
Prerequisites:
§
Existing server
Where
§
%SystemDrive%\ProgramData\Inepro\ini (Windows Vista / 7)
§
%ProgramData%\Inepro\ini (Windows XP)
*.ini files
Inepro Back Office 's configuration is partly stored in the *.ini files.
An *.ini file is a text file that has per line a keyword, a separator ('=') and value.
Our support department needs these *.ini files to analyze reported issues.
The *.ini files can be found here:
%SystemDrive%\ProgramData\Inepro\ini (Windows Vista / 7)
%ProgramData%\Inepro\ini (Windows XP)
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