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Tracking User Issues
Tracking User Issues
Prerequisites:
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None
Where
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Main Menu\Basic\User Log
Tracking User Issues
A user might have concerns about their credits or have the idea that they should have more credits to their name than they
actually have. They will go to the system administrator to resolve their concerns.
A Help out a student searching for money that he 'lost' in the system
1. Find out between which transactions (time, date, device and product) he/she lost the money.
2. Put the card (or tag) on the Administrator PayCon and note the current balance.
3. Go to User and check the current balance.
4. Click the 'Posponed changes' page and note any messages there.
4.1 If there are messages follow 'Update all Terminals' procedure.
4.2 If the 'Posponed changes' remain contact Inepro Support .
5. Right-click the User and choose 'User log'.
6. Look at the User log to find what has been done with his card or tag and if this is concurrent with the other information
found.
6.1 If not, go to the 'Failed transaction' folder to see if there are failed transactions.
a) If so follow 'Retry failed transactions' procedure.
b) If the problem remains, contact Inepro Support .
7. It should now be clear what happened to the User's money, if not, contact Inepro Support for help.
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