212 - Inepro Back Office Suite
Troubleshooting
Troubleshooting
There are many variables that can impact the experience with a software suite as extensive as the Inepro Back Office Suite.
In this area, solutions can be found for any technical issues encountered while using our solution.
If trouble is encountered that's not addressed here? Contact our Inepro Support Desk.
Inepro Support Desk
Support@inepro.com
+31 (0) 252744040
When contacting our Support Desk make sure the following information is available:
·
The version number of the relevant software (suite)
·
The firmware version number of the relevant Terminal
·
The version of the manual(s) used. The version number of this manual is 0.0.11.
·
The answers to these questions:
- What is the system expected to do?
- What happend instead?
·
The exact steps that where taken to tackle the problem?
·
Which error messages where received?
·
The system logs
·
The relevant *.ini files
·
The values of the Inepro Registry settings
·
Preparation for a remote connection to the server and optionally the system that has the issue.
We will need:
Logs
*.ini files
Registry
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