Inepro Back Office Suite - Nine Digit Number

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220 - Inepro Back Office Suite

Troubleshooting

Nine Digit Number

I go to a terminal and it shows me 'Card locked, <long number>'? What should I do?

The terminal shows the message that the card has been locked and the user should go back to terminal <long number>

(who locked the user) to unlock his card again.

1) Look up which terminal belongs to the number in the 'Advanced -> Terminals' menu. See page:

a) The terminal has locked the user's card because he has taken it out/off too soon. Because of this the transactions

that were made with the card could not be completed.

b) To complete the transactions, the user must go back to the terminal and present the card.

2) The user has been to the correct terminal, and still gets the message 'Card Locked By <Current Terminal Serial

Number>'

a) Something has gone wrong and the card was not deleted from the lock list.

i) To remove it from the lock list, go into the PayCon menu and go to 'Main Menu -> Card / ID -> Edit Card'

ii) Present the user card, cycle trough the values and set the value 'Blocked' to '0'.

iii) Test the card again, it should now be working fine again.

b) In all other cases

i) Contact the Inepro Support Desk.