222 - Inepro Back Office Suite
Troubleshooting
'...Not allowed'
Q
The terminal shows me '... Not Allowed'
A
1) The terminal has no products
a) Check the terminal with the configuration tool or directly with the Administrator card if it has products in the product
list.
b) If it does not have products, add them in the Inepro Back Office Suite.
2) There is no valid budget on the card with enough credit
a) Check in the Back Office Manager with the Administrative PayCon which purses are available on the card and how
much credit each purse has.
b) Check which purses are allowed on the PayCon.
3) There is a conflict with the deduct / permission rules
a) Check which deduct / permission rules apply to this situation and if buying the product is allowed.
Terminal is not sending the transactions to the database
Q
The PayCons shows 'Trx. Log Full' in the display. What does it mean?
A
1) The PayCon stored each transaction internally until it can send it to the server and gets the confirmation that it has been
written to the server OK.
a) The message 'Trx. log full', means that the internal transaction storage is full because it can't write the transactions
to the server, the PayCon will not function until the connection to the server is restored. Restore the connection to
the server. For more information look at Terminal is not sending the transactions to the database on page: .
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