217
Generic
Prices are not transferred to the terminal
Q
When new prices are set in the manager for my device (printer, copier, vending machine, cash register etcetera) , they are
not updated in the terminal linked to the device
A
1) The prices might not had enough time to update yet
a) Wait for at least 5 min. before checking if the prices are updated, PayCon Service is checking periodically if prices
(and other information)need to be updated, and will then update them.
2) The value of the prices where not changed in the Inepro Back Office Manager
a) Check if the values of the prices are correct in the Inepro Back Office Manager
b) If they are not, change them and try again.
c) If they are Contact the Inepro Support Desk
3) The device is a vending machine, and has the prices stored in the machine itself, not in the Inepro terminal attached to it
a) The prices stored in the vending machine can not be changed from the Inepro Back Office Manager
i) Contact de vendor of the vending machine to change the prices
ii) If the prices have been changed, change them in the Inepro Back Office Manager also to let our system charge
and register the correct prices.
4) The problem can't be solved with these solutions
a) Call Inepro Support.
To Next Page