Chapter 4 — Maintaining the Computer
CK60 Mobile Computer with Windows Mobile User’s Manual 109
Problems While Configuring 802.1x Security
If you have trouble configuring the computer for 802.1x security, check
these problems and possible solutions.
Problems While Configuring the Computer
Problem Solution
You scan a configuration command, such as Beeper
Volume, and you hear three low beeps.
If you are working in the Intermec Settings applet, you
cannot scan configuration commands. Exit the applet to
scan configuration commands.
You scan or enter an option for the Scanner Model
configuration command and you hear three low beeps.
You may have scanned or entered a Scanner Model
command that does not apply to the type of scanner that
you have installed. Try scanning or entering the Scanner
Model command again and select an option for the type of
device you are using.
You cannot type a character on the keypad or you can only
type uppercase or lowercase letters.
You may have locked a modifier key on the keypad. Check
the CK60 status bar to see if it contains an icon with a
locked symbol. Press the necessary key sequence to unlock
the key. See “Using the Keypad” on page 16.
Problems While Configuring 802.1x Security
Problem Solution
The CK60 indicates that it is authenticated, but it does not
communicate with the host.
Ensure CK60 IP address, host IP address, subnet mask,
default router are configured for network. Do not perform a
cold-boot as this resets the time and date. Update time and
date for Certificate of Authority.
The CK60 does not appear to be authenticating and a
network connection icon does not appear on the status bar.
CK60 may not be communicating with access point.
Ensure CK60 network name matches access point network
name (SSID). Default network name is “INTERMEC.”
802.1x security network may not be active. Ensure the
server software is properly loaded and configured on server
PC. For help, see server software documentation.
A network connection icon appears in the status bar, but
then disappears.
CK60 may not be communicating with the intended access
point. Ensure the CK60 network name matches the access
point network name. Default network name is
“INTERMEC.”
Access point may not be communicating with server.
Ensure the access point is turned on, properly configured,
and has 802.1x security enabled.
The CK60 indicates that it is not authenticated. • Users Name and Password parameters on CK60 match
the user name and password on authentication server.
You may need to reenter the password on both CK60
and authentication server.
• On your authentication server, the user and group are
allowed and the group policy is allowed to log into the
server. For help, see the documentation that shipped
with your authentication server software.
• IP address and secret key for access point must match
the IP address and secret key on authentication server.
You may need to reenter the IP address and secret key on
both your access point and authentication server.
• Authentication server software is running on server PC
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