Chapter 4 — Maintaining the Computer
108 CK60 Mobile Computer with Windows Mobile User’s Manual
Troubleshooting Your Computer
• Problems While Operating the Computer (page 108)
• Problems While Configuring the Computer (page 109)
• Problems While Configuring 802.1x Security (page 109)
• Problems with Wireless Connectivity (page 110)
• Problems Transmitting Data through the Serial Port (page 111)
• Problems While Scanning Bar Codes (page 111)
Before sending the CK60 in for service, save its data and configuration.
Intermec is responsible only for the keypad and hardware features to match
the original configuration when doing repairs or replacements.
Problems While Operating the Computer
Problem Solution
You press I to turn on the CK60 and nothing happens. Make sure the backlight is on by pressing E.
Make sure you have a charged battery installed correctly.
For help, see “Using the Battery” on page 11.
The battery may be discharged. Replace the battery with a
spare charged battery, or charge the battery.
Perform a warm-boot.
The Battery status LED is on. • If the battery status LED is a steady green, the battery is
more than 95% charged and unit is on a charger.
• If the battery status LED is blinking red, then the
battery is low. The speed of the blinking increases as the
battery power gets increasingly lower.
• If the battery status LED is a steady red, the main bat-
tery is on charge.
• If the battery status LED is a steady amber for more than
12 hours, then replace the battery pack.
The CK60 appears to locked up and you cannot enter data. • Press and hold the to turn off the CK60, then press the
power switch again to turn on the CK60.
• Press and hold the power switch for ten seconds to
warm-boot the CK60.
• Perform a cold-boot on the CK60. See “Resetting Your
Computer” on page 3.
• Try reloading the firmware. See “Upgrading the
Operating System on Your Computer” on page 104.
• If the CK60 does not boot or reset, contact your local
Intermec representative for help.
To Next Page
Loading...
