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C Product Returns
C.1 Returns to the United States
All product returns require a Return Merchandise Authorization (RMA) from IPG.
To obtain an RMA, call the Customer Service department of IPG Photonics Corporation at 508-373-1100
(US) or +49 2736 44 20 451 (Germany).
If you return a product with a RMA, please perform the following procedure:
1. Products must be carefully packed in a suitable shipping container(s). Buyer assumes all
responsibility for products damaged in shipment to IPG.
2. Buyer must issue a purchase order for the value of the replaced parts/service items and IPG will
issue credit or invoice when the parts/service is received. Speak to IPG Service Manager for the
amount authorized under the required purchase order.
3. All requests for repair or replacement under this warranty must be made to IPG within 30 days
after discovery of the defect (but not later than 7 days after warranty expiration).
4. All products returned to IPG but which meet applicable specifications, not defectively
manufactured or used not in accordance with this User's Guide, will result in the Buyer being
charged IPG's standard examination charge.
5. Complete packing list with product model and serial number will ensure prompt repair.
6. Be sure to include with the returned product your 'ship to' address for the return of the serviced
product.
C.1.1 Shipping Instructions
Warranty Returns
Domestic & International Buyers* pay for one-way freight costs and insurance to IPG. IPG will pay for
freight return cost and insurance back to the Buyer.
Non-Warranty Returns
Domestic & International Buyers* pay for two-way freight costs and insurance to IPG. If shipment
consists of returns that are both warranty and non-warranty, the shipment will be considered as non-
warranty.
Shipping address for returns to US:
IPG Photonics Corporation
50 Old Webster Road
Oxford, MA 01540
Attn: Product Returns
Tel: 508-373-1100
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