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C.2 Returns to Germany
1. IPG Laser GmbH will only accept returns for which an approved Return Material
Authorization (RMA) has been issued by IPG Laser GmbH. You should address to the
customer support team at +49-(0)2736-44-20-451 or
support.europe@ipgphotonics.com to discuss the return and request an RMA number.
You must return defective products freight prepaid and insured to IPG Laser at the
address shown herein. All products which have returned to IPG Laser but which are
found to meet all previously applicable specifications for such products or which
indicate damage to the fiber connectors not resulting from defect manufacturing, shall
be subject to IPG Laser' standard examination charge in effect at the time and these
costs shall be charged to the Buyer. All products returned to IPG Laser which are not
accompanied by an itemized statement of defects, shall be returned to the Buyer at the
Buyer's expense and IPG Laser shall not carry out any evaluation of such products. IPG
Laser warrants to Buyer that its services, labor and replacement parts, assemblies and
modules will be free of defects in material and workmanship for ninety (90) days from
the date of shipment or performance of services.
2. Warranty Returns - Domestic & *International Buyers should pay for one-way freight
costs to IPG Laser. IPG Laser will reimburse Buyers for applicable reasonable thirdparty
freight costs and IPG Laser will pay for freight return cost back to the Buyer.
3. Non-Warranty Returns - Domestic & *International Buyers are responsible for two-way
freight costs. If shipment consists of returns that are both warranty and non-warranty,
the shipment will be considered as non-warranty. Any UNAUTHORIZED shipments billed
to IPG Laser without authorization will be re-invoiced to the Buyer. Confirming purchase
orders are required for non-warranty returns.
4. *International Returns must include applicable DUTIES AND TAXES, and you must mark
air bills with “RETURNED FOR REPAIR”. In any event, where IPG Laser accepts a
shipment, IPG Laser will invoice to the Buyer for any charges as stated above.
5. Returns for credit will not be accepted unless authorized in advance, in writing by IPG
Laser, in accordance with IPG Laser' Terms and Condition, including the warranty
provisions. In most cases, restocking fees will apply.
6. All returns must be packaged adequately to avoid damage during shipment.
7. Complete packing list with product model and serial number will insure prompt repair, if
the other terms of this form are followed.
8. See the IPG Terms and Conditions for the applicable warranty for the products before
you request the return of the products.
9. RMA number will expire 31 days after the date of issue. Thereafter, units received in
under the expired RMA number will result in a longer turnaround time. Include a copy of
the completed RMA form with the return of your unit(s).
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