Juniper ACX5048 - Packing an ACX5000 Router Components for Shipping; Returning an ACX5000 Router or Component for Repair or Replacement

4. Have one person support the weight of the router while another person unscrews and
removes the mounting screws.
5. Remove the router from the rack or cabinet (see “Chassis Lifting Guidelines for an
ACX5000 Router” on page 188) and place the router in an antistatic bag.
6. Place the router in the shipping carton.
7. Place the packing foam on top of and around the router.
8. If you are returning accessories or FRUs with the router, pack them as instructed in
“Packing an ACX5000 Router Components for Shipping” on page 158.
9. Replace the accessory box on top of the packing foam.
10. Close the top of the cardboard shipping box and seal it with packing tape.
11. Write the RMA number on the exterior of the box to ensure proper tracking.
Packing an ACX5000 Router Components for Shipping
CAUTION: Do not stack router components. Return individual components
in separate boxes if they do not fit together on one level in the shipping box.
To pack and ship ACX5000 router components:
•
Place individual FRUs in antistatic bags.
•
Ensure that the components are adequately protected with packing materials and
packed so that the pieces are prevented from moving around inside the carton.
•
Close the top of the cardboard shipping box and seal it with packing tape.
•
Write the RMA number on the exterior of the box to ensure proper tracking.
Related
Documentation
Returning an ACX5000 Router or Component for Repair or Replacement on page 158•
Returning an ACX5000 Router or Component for Repair or Replacement
If you need to return an ACX5000 router or component to Juniper Networks for repair or
replacement, follow this procedure:
1. Determine the serial number of the component. For instructions, see “Locating the
Serial Number on an ACX5000 Router or Component” on page 153.
2. Obtain a Return Materials Authorization (RMA) number from the Juniper Technical
Assistance Center (JTAC) contacting the Juniper Customer Care, as described in
“Contacting Customer Support” on page 151.
Copyright © 2015, Juniper Networks, Inc.158
ACX5048 and ACX5096 Universal Access Router