Troubleshooting 4-3
When One of These Message is Displayed...
When any of the following messages appear in the message display,
follow the corresponding procedure.
Message Procedure Page
Close XX Cover.
Check the cover.
The cover indicated in the message display is open. Close it securely. ______
Add paper (top cassette)
(Add paper (1st cassette))
• There is no paper in the selected drawer. Refer to the Operation
Guide for your machine and add paper to the drawer indicated in the
message display.
• This message will also be displayed when one or more of the
drawers is not set properly. Insert the drawers securely into the
machine.
______
Load XX paper in cassette. • The Fixed Size mode is selected in the Paper Feed Selection setting.
Load paper of the size indicated in the message display.
• The sizes of the received documents and the paper in the selected
drawer are not compatible for printing. Load paper of the same size
as that of the received documents.
______
Receive document in memory Data for received documents was stored in memory (Memory Reception)
because there was no paper in any of the drawers. Once you load paper
into one of the drawers, the documents that were stored in memory will
be printed out.
If Add paper (top cassette) (Add paper (1st cassette)) is also displayed at
the same time, load paper into that drawer. If a specific size is indicated
as well in the message display, load paper of that particular size.
______
Add toner There is insufficient toner left in the toner container. Refer to the
Operation Guide for your machine and replace the toner container.
______
Paper Misfeed. Paper has jammed somewhere in the fax machine. Refer to the
Operation Guide for your machine and remove the jammed paper from
the fax machine without leaving any loose scraps.
A document has jammed in the Document Processor. Refer to the
Operation Guide for your machine and remove the jammed document.
Then, reset all of the documents in the Document Processor. The fax will
recount the number of documents that were already scanned and will
start the scanning operation once again from the document that jammed.
______
Memory Full The memory has reached its capacity. Select whether to continue with
the communication or cancel it.
If this message appears while you are scanning in documents, you can
select whether or not you want to continue and transmit only those
documents have already been successfully scanned. If you press the
[Yes] key, the transmission operation will begin automatically. If you press
the [No] key, the operation will be canceled and the touch panel will
return to the initial mode settings.
______
Call for Service Maintenance by qualified service personnel is required. Contact your
service representative, an authorized service center or the place of
purchase. If [C] and a 4-digit number are displayed as well, inform the
service personnel of the displayed number.
______
Time for maintenance
Time for scheduled
maintenance
Maintenance by qualified service personnel is required. Contact your
service representative, an authorized service center or the place of
purchase.
______
Communication Error An error has occurred during a fax transmission or fax reception. Check
the error code – that indicates the origin of the error – on the
corresponding Transmission Report (or Reception Report) that is printed
out in order to confirm the cause of the error.
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