Diagnostic information 2-89
7002-xxx
244 .05 Option tray pass thru
sensor never became
uncovered.
Paper jam
Failed sensor
• Clear all jams.
• Check/replace pass thru
sensor.
244 .06 Failed to pick from tray 4 • Paper jam around autocompensator
• Faulty motor cable
•Faulty motor
• Autocompensator gear bind
• Failed controller card
• Check for jam in tray.
• Check pick assembly and
controller card.
244 .10 Failure to feed from
tray 4.
Failure to feed. Possible causes include:
• Edge locking
• Worn or contaminated pick tires
• Overfilling of tray past fill line
• Failed sensor
• Clear media jams.
• Replace pick tires. See
“Integrated tray
autocompensator pick roll
assembly removal” on
page 4-105.
• Check/replace input sensor.
244 .13 Paper over tray 4 pass
thru sensor on warm-up.
• Paper left in path.
• Failed pass thru sensor
• Clear media jams.
• Check/replace pass thru
sensor.
244 .15 Late feed from a tray
interfered with the pick
retry.
••
244 .16 Failed to feed from
tray 4. Pages in the
paper path have been
flushed to the output bin.
Failure to feed. Possible causes include:
• Edge locking
• Worn or contaminated pick tires
• Overfilling of tray past fill line
• Could also be a failed pass thru
sensor
• Clear media jams.
• Replace pick tires. See
“Integrated tray
autocompensator pick roll
assembly removal” on
page 4-105.
• Check/replace input sensor.
244 .17 One or more trays
location above the
source tray have been
removed.
•Tray removed
• Sensors faulty
• Reinstall the tray.
• Check sensors.
245 .00 Paper jam near tray 5. • Paper jam
• Failed pass thru sensor
• Clear media jam.
• Check sensor.
245 .02 Jam declared by a smart
device. Immediate stop.
Fault reported by options tray 5:
• Paper jam
• Motor or motor cable failure
•Sensor failure
• Clear all media jams.
• Check motor cables.
• Check/replace tray motor.
• Check/replace sensor(s).
• Replace entire option.
245 .03 Jam declared by a smart
device. Homing allowed
to stop.
Fault reported by options tray 5:
• Paper jam
• Motor failure
•Sensor failure
• Clear all media jams.
• Check motor cables.
• Check/replace tray motor.
• Check/replace sensor(s).
• Replace entire option.
User attendance messages—paper jams and paper handling errors (2xx.xx)
Code
Sub
code
Description Possible causes Action
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