Diagnostic information 2-93
7002-xxx
293 .00 Paper Missing Jam An attempt was made to force an ADF
scan, by a custom job, page level jam
recovery, or so on, with no paper in the
ADF input tray or the paper was removed
from the ADF input tray just as it was
being staged. The paper present sensor
may be malfunctioning.
Make sure the media is loaded
in the ADF when starting an
ADF scan. If no problem is
found, go to “293 Error code
service check” on
page 2-108.
294 .00 Static Jam—ADF Exit
Sensor
The page is stuck in the ADF at the exit
sensor or the exit sensor is
malfunctioning.
Check for any jammed pages in
the ADF and remove. If the
problem persists, go to “294.00
Error code service check” on
page 2-109.
294 .01 ADF Eject Jam The exit sensor may not be operating
properly or malfunctioning.
Verify that the exit sensor is
operating properly. If the
problem persists and the exit
sensor seems to be operating
properly, go to “294.01 Error
code service check” on
page 2-110.
294 .02 ADF Exit Jam Sensor
Off
The exit sensor may not be operating
properly or malfunctioning.
Verify the exit sensor is
operating properly. If the
problem persists and the exit
sensor seems to be operating
properly, go to “294.02 Error
code service check” on
page 2-112.
295 .03 ADF Exit Jam Sensor
On
The exit sensor may not be operating
properly or malfunctioning.
Verify that the exit sensor is
operating properly. If the
problem persists and the exit
sensor seems to be operating
properly, go to “294.03 Error
code service check” on
page 2-113.
287 .13 Clean Scanner Backing
Strip
The flatbed white cushion inside the ADF
is dirty.
Clean the flatbed white cushion.
See “Cleaning the scanner
glass, cushions, and strips”
on page 6-2.
297 .14 Clean Scanner Glass The scanner document glass is dirty. Clean the scanner glass for
both the flatbed and ADF. See
“Cleaning the scanner glass,
cushions, and strips” on
page 6-2.
298 .01 Scanner Missing—Front
Side Cable Unplugged
One of the cables on the rear of the
scanner is unplugged or loose.
Check the cables on the rear of
the scanner to make sure they
are plugged in and fastened
securely. If no problem is found
with the cables, go to “298.01
Error code service check—
models X644e/X646e” on
page 2-115.
User attendance messages—paper jams and paper handling errors (2xx.xx)
Code
Sub
code
Description Possible causes Action
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