2-162 Service Manual
7002-xxx
Print quality—background
Service tip: Some background problems can be caused by rough papers, non-Lexmark toner cartridges or if the
media texture is set to the rough setting.
Some slick or coated papers may also cause background problems. Some problems occur with printers that run
a large amount of graphics in a humid environment. The customer may try to improve the print quality by
increasing the transfer setting.
Check the charge roll to make sure it is not at the end of life.
FRU Action
1 Printhead The printhead on this printer cannot be cleaned. Try another
printhead if all other attempts fail to correct a background problem.
2
Transfer roll assembly Check the high voltage contact from the HVPS to the transfer roll.
Check the transfer arm assembly right side bearing for
contamination, pitting, or a loose cable to the bearing. If any
problems are found, replace the defective part. Check the transfer roll
shaft for contamination, wear, or pitting on the ends of the shaft that
go into the bearings. If a problem is found, clean the ends of the shaft
or replace the transfer roll assembly.
3
High voltage contacts Check the high voltage contacts on the right side frame to ensure
they are clean and not bent, deformed, or pitted. If incorrect, replace
the contact.
4
System board HVPS
connector
Check the following voltages at J15 on the system board. Measure
the voltages from J15 to printer ground.
If J15-1 voltage is incorrect, check the continuity of the front harness
cable (J15-1 line). If there is no continuity, replace the harness cable.
If there is continuity, replace the HVPS. If this does not correct the
problem, replace the system board.
If J15-2 voltage is incorrect or if the voltage remains at 0 V dc, check
the continuity of the front harness cable (J15-2 line). If there is no
continuity, replace the harness cable. If there is continuity, replace the
HVPS. If this does not correct the problem, replace the system board.
If J15-4 voltage is incorrect, check the front harness cable (J15-3
line). If there is not continuity, replace the harness cable. If correct,
replace the system board. If this does not correct the problem,
replace the HVPS.
Pin J15 Voltage (approximate)
Printer idle
J15-1 0 V dc
J15-2 +4 V dc
J15-4 0 V dc
Printer printing
J15-1 0Vdc to +5Vdc
J15-2 0Vdc to +4Vdc
J15-4 0 V dc to +1.9 V dc
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