2-60 Service Manual
7002-xxx
201 .04 Expected wide page not
detected by narrow
media sensor, possible
accordion jam. Fuser
page count between 0
and 99,999.
• Page did not enter or exit fuser nip
cleanly.
• Narrow media sensor not functioning
correctly.
• Actual page is narrow when wide
page was expected.
• If label media, ensure front
edge meets 1/16 inch
requirement.
• Check the fuser for wear or
contamination. If found,
replace the fuser assembly.
See “Fuser assembly
removal” on page 4-79.
• If media is narrow, then turn
off first sheet detection (In
Diagnostics Menu,
PRINTER SETUP, Engine
Settings 3. Select 16 and
touch Submit).
• The fuser narrow media
sensor may not be
operating properly. Go to
“Fuser narrow media
sensor service check” on
page 2-139.
201 .10 Page did not reach exit
sensor. Fuser page
count between 100,000
and 199,999.
• Page jammed on fuser input guide.
• Page did not enter or exit fuser nip
cleanly.
• Exit sensor not functioning correctly.
• Check fuser entry guide for
toner build up.
• Check fuser for wear or
contamination. If a problem
is found, replace the fuser
assembly. See “Fuser
assembly removal” on
page 4-79.
• The fuser exit sensor may
not be functioning properly.
Go to “Fuser exit sensor
service check” on
page 2-138.
201 .11 Main drive motor
identification failed.
Fuser page count
between 100,000 and
199,999.
Main drive motor not working. • Check motor to system
board connections.
• Replace the main drive
motor. “Main drive
assembly removal” on
page 4-113.
201 .12 Page did not reach exit
sensor. Fuser page
count between 100,000
and 199,999.
• Page jammed on fuser input guide.
• Page did not enter or exit fuser nip
cleanly.
• Exit sensor not functioning correctly.
• Check fuser entry guide for
toner build up.
• Check fuser for wear or
contamination. if a problem
is found, replace the fuser
assembly. See “Fuser
assembly removal” on
page 4-79.
• The fuser exit sensor may
not be functioning correctly.
Go to “Fuser exit sensor
service check” on
page 2-138.
201 .13 Video never started with
page two inches past
the input sensor. Fuser
page count between
100,000 and 199,999.
User attendance messages—paper jams and paper handling errors (2xx.xx)
Code
Sub
code
Description Possible causes Action
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