CX950 Hardware Reference Manual
B-2
3021M100-001
Getting Help from the Service Group
If you encounter problems with your system and you cannot find the information
you need, we suggest you call one of our service hotlines:
• (800) 363-2611 (Canada)
• (800) 766-SRVC
• (514) 738-8631 (24-hour service)
• (514) 738-3661 (Fax)
Procedures for Returning Equipment for Repair
If for any reason, you need to return a piece of equipment to Memotec you
will find it much easier to do so if you use the following procedure.
NOTE:
Returns for repair will
not
be accepted without prior authorization from
Memotec’s head office Sales or Service administration department.
Canadian Goods to be Returned for Repair
• Obtain RA# from your Memotec representative or by calling Memotec’s Customer
Service (800) 766-7782.
• Please mark the outside of the shipping box with the RA#. All paperwork concerning
the returned equipment must refer to the RA#. Please include a description of the
problem.
• For your convenience, we have included Return for Repair forms to assist you in exer-
cising these procedures.
• Ship goods to:
MEMOTEC COMMUNICATIONS INC.
600 McCaffrey
Montreal, Quebec
H4T 1N1 Canada
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