8 - 10 MC31XX Series Mobile Computer Integrator Guide
Cables
Table 8-7 Troubleshooting the Cables
Problem Cause Solution
Mobile computer
amber Charge LED
Indicator does not
light when mobile
computer attached.
Cable is not receiving
power.
Ensure the power cable is connected securely to both the cable
and to AC power.
Mobile computer is not
seated correctly in the
cable.
Remove and re-insert the mobile computer into the MC31XX
connector, ensuring it is correctly seated.
Mobile computer
battery is not
charging.
Mobile computer was
detached from cable or
cable was unplugged
from AC power too
soon.
Ensure the cable is receiving power. Ensure mobile computer is
seated correctly. If the mobile computer battery is fully depleted, it
can take up to five hours to fully recharge a Standard Battery and
it can take up to eight hours to fully recharge an Extended Life
Battery.
Battery is faulty. Verify that other batteries charge properly. If so, replace the faulty
battery.
The mobile computer is
not fully seated in the
cable.
Remove and re-insert the mobile computer into the cable,
ensuring it is correctly seated.
During data
communication, no
data was
transmitted, or
transmitted data was
incomplete.
Cable removed from
mobile computer during
communication.
Reattach cable to mobile computer and retransmit.
Incorrect cable
configuration.
See
Chapter 2, Accessories
for cable configurations.
Communication
software is not installed
or configured properly.
Perform communication setup as described in
Chapter 3,
ActiveSync
.
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