Maintenance & Troubleshooting 8 - 7
Single Slot Serial/USB Cradle
Four Slot Charge Only Cradle
Table 8-2 Troubleshooting the Single Slot Serial/USB Cradle
Problem Cause Solution
Mobile computer
amber Charge LED
Indicator does not
light when mobile
computer inserted.
Cradle is not receiving power. Ensure the power cable is connected securely to both the
cradle and to AC power.
Mobile computer is not correctly
seated.
Remove and re-insert the mobile computer into the
cradle, ensuring it is correctly seated.
Spare Battery
Charging LED does
not light when spare
battery is inserted.
Spare battery is not correctly
seated.
Remove and re-insert the spare battery into the charging
slot, ensuring it is correctly seated.
Mobile computer
battery is not
charging.
Mobile computer was removed
from cradle or cradle was
unplugged from AC power too
soon.
Ensure cradle is receiving power. Ensure the mobile
computer is seated correctly. If the mobile computer
battery is fully depleted, it can take up to five hours to fully
recharge a Standard Battery and it can take up to eight
hours to fully recharge an Extended Life Battery.
Battery is faulty. Verify that other batteries charge properly. If so, replace
the faulty battery.
The mobile computer is not fully
seated in the cradle.
Remove and re-insert the mobile computer into the
cradle, ensuring it is correctly seated.
Spare battery is not
charging.
Battery not fully seated in
charging slot.
Remove and re-insert the spare battery into the cradle,
ensuring it is correctly seated.
Battery inserted incorrectly. Ensure the contacts are facing down and toward the back
of the cradle.
Battery is faulty. Verify that other batteries charge properly. If so, replace
the faulty battery.
During data
communication, no
data was transmitted,
or transmitted data
was incomplete.
Mobile computer removed from
cradle during communication.
Replace mobile computer in cradle and retransmit.
Incorrect cable configuration. See
Chapter 2, Accessories
for cable configurations.
Communication software is not
installed or configured properly.
Perform communication setup as described in
Chapter 3,
ActiveSync
.
Table 8-3 Troubleshooting the Four Slot Charge Only Cradle
Problem Cause Solution
Mobile computer amber
Charge LED Indicator does
not light when mobile
computer inserted.
Cradle is not receiving power. Ensure the power cable is connected securely to
both the cradle and to AC power.
Mobile computer is not
correctly seated.
Remove and re-insert the mobile computer into
the cradle, ensuring it is correctly seated.
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