Maintenance & Troubleshooting 8 - 5
Troubleshooting
Mobile Computer
Table 8-1 Troubleshooting the Mobile Computer
Problem Cause Solution
Mobile computer does
not turn on.
Main battery not
charged.
Charge or replace the main battery in the mobile computer.
Main battery not
installed properly.
Ensure the battery is installed properly
.
For more information see,
Install Main Battery on page 1-7
.
System crash. Perform a warm boot. If the mobile computer still does not turn on,
perform a cold boot
.
For more information see,
Resetting the Mobile
Computer on page 1-11
.
Battery did not
charge.
Battery failed. Replace battery. If the mobile computer still does not operate, try a
warm boot, then a cold boot. For more information see,
Resetting
the Mobile Computer on page 1-11
.
Mobile computer
removed from
cradle while battery
was charging.
Insert mobile computer in cradle and begin charging. The Standard
Battery requires up to five hours to recharge fully and the Extended
Life Battery requires up to eight hours to recharge fully.
Extreme battery
temperature.
Battery does not charge if ambient temperature is below 32°F (0°C)
or above 104°F (40°C).
Cannot see
characters on screen.
Mobile computer
not powered on.
Press the
Power
button.
During data
communication, no
data was transmitted,
or transmitted data
was incomplete.
Mobile computer
removed from
cradle or unplugged
from host computer
during
communication.
Replace the mobile computer in the cradle, or reattach the cable and
re-transmit.
Incorrect cable
configuration.
See
Chapter 2, Accessories
for cable configurations.
Communication
software was
incorrectly installed
or configured.
Perform communication setup as described in
Chapter 3,
ActiveSync
.
Mobile computer does
not emit sound.
Volume setting is
low or turned off.
Mobile computer may be a beeper only configuration or incorrect
setting is programmed into device.
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