NMC-WOLLARD 100 - Page 5

NMC-WOLLARD 2021Truax Blvd., Eau Claire, WI 54703, Phone (715) 835-3151, Fax (715) 835-6625
M100 Tow Tractor Manual No. 46052
PAGE 5
INTRODUCTION
1 YEAR LIMITED WARRANTY
TO OBTAIN WARRANTY SERVICE
Warranty can be obtained by contacting NMC-Wollard, Inc., 2021 Truax Blvd., Eau
Claire, WI. 54703, (Phone 715 835-3151) (Fax 715 835-6625)
What should you do when you receive a new unit?
Check that you have received all the equipment ordered. Check inside the product
manual for engine warranties. Some OEM manufacturers supply a registration card that
must be lled out and returned immediately to initiate the warranty. If a survey card or
delivery checklist is enclosed from NMC-Wollard, Inc. please return it.
What should you do when you discover a possible warranty problem?
Call NMC-Wollard, Inc. (715-835-3151). We will require the serial number, number
of hours on the unit, and a description of the problem. You will be given a warranty
authorization number and assistance in troubleshooting.
IMPORTANT!
Clear and immediate communication with the factory is the key to obtaining a
satisfactory and timely resolution of your warranty problem.
Every warranty situation is di󰀨erent and so there are no hard rules. We will work with
your maintenance personnel and service managers to equitably resolve all claims.
What should you do after warranty problem has been resolved?
Complete and return the warranty claim form within 10 days. Place the assigned
warranty authorization number we gave you when you rst called us with the problem
on your claim.
Return defective parts immediately. Your claim cannot be processed until all defective
parts have been returned to NMC-Wollard, Inc. Identify returned parts with the assigned
warranty authorization number.
What should you use for labor rate and labor time?
Labor rate are reviewed annually, if you do not have an established rate, call
NMC-Wollard, Inc. We do not publish a rate book; instead, we have accumulated
average times for repairs. We will authorize repair time once we have approved the
repair. If unforeseen circumstances cause a signicantly greater repair time than
originally approved, please contact us before submitting your claim.
AUGUST 31, 2008