Problem Possible Cause Corrective Action
More than one .ult file
found
Dispenser detected
more than one *.ult
file on a USB drive
Ensure that only one *.ult file is present on a USB drive.
No .ult file found Dispenser did not
detect an *.ult file on
a USB drive
Check the *.ult file on the USB drive. The file must be in the root
directory and not inside a folder.
No update file found Dispenser did not find
software update file
on USB drive inserted
into USB port
Remove the USB drive from the dispenser port and check for the
presence of a software update file. If needed, reload the software
update file on the USB drive.
Update file corrupted Software update
file on USB drive is
corrupt
Remove the USB drive from the dispenser port, obtain a new
software update file, and repeat the software update process.
Decryption failed Software update
failed
Remove the USB drive from the dispenser port, obtain a new
software update file, and repeat the software update process.
Alarm In (Emergency
Stop) signal high
Active (high)
Emergency Stop
signal to I/O port is
blocking dispense
cycle initiation
Check the Emergency Stop (E-stop) signal to the I/O port on the
dispenser; if the E-stop signal is active, stop the signal. To clear
the alarm, touch (or click, if using a mouse) anywhere on the
touchscreen.
In an automated dispensing system, after the E-stop alarm signal
stops, send a Clear Alarm signal to the robot to clear the E-stop
alarm. Refer to “Clear Alarm Circuit” on page55 for details.
Troubleshooting (continued)
Dispenser Warnings (continued)
Electrical or Software Problems
Problem Possible Cause Corrective Action
No power Power input not
connected
Check the power supply connection and DC power supply to the
unit.
Power off Ensure that the dispenser power switch is ON.
Voltage initiate does
not function
Incorrect voltage
initiate connections
Verify that the applied signal to the voltage initiate pins of
the I/Oport is 24 VDC. Refer to “Voltage Initiate Circuit” on
page54 for details.
System will not
accept an entered
value
Value is outside
allowable range
Entered values must be within the allowable settings range.
Refer to “Ranges for All Editable Settings” on page18.
UltimusPlus Series Dispensers
51www.nordsonefd.com info@nordsonefd.com +1-401-431-7000 Sales and service of Nordson EFD dispensing systems are available worldwide.